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How IT Services Can Empower or Destroy Professional Service Firms-Featured
IT ServicesMSP

How IT Services Can Empower Professional Service Firms

by Imdad January 21, 2025

In the digital-first business world, professional service firms—whether in legal, accounting, consulting, or other high-skill industries—rely heavily on IT services to thrive. IT serves as the backbone of modern operations, enabling firms to deliver faster, more efficient, and higher-quality services. However, while IT has the power to drive growth and success, poor management can lead to significant setbacks. This article examines how IT services can either empower or hinder professional service firms by exploring opportunities, risks, and the importance of maintaining a balanced approach to technology.

 

The Importance of IT in Professional Service Firms

IT services encompass a wide range of functions, including infrastructure management, software applications, data security, and customer relationship management (CRM) systems. For professional service firms, IT enhances key aspects of business operations:

  • Operational Efficiency: Automating routine tasks such as data entry, billing, or scheduling helps firms focus on higher-value work, boosting productivity and reducing costs.
  • Enhanced Client Service: CRM tools improve communication, track client interactions, and provide tailored services, leading to greater client satisfaction.
  • Remote Work Capabilities: IT infrastructure supports flexible work environments, critical in today’s workplace.
  • Data-Driven Decision Making: IT systems provide actionable insights from data, helping firms stay competitive.

While the benefits are clear, mismanaging IT can create significant challenges.

 

How IT Services Empower Firms

  1. Streamlining Operations and Cutting Costs
    Efficient IT services streamline operations by automating tasks such as invoicing and document management, freeing resources for strategic activities. Cloud computing adds scalability, allowing firms to expand cost-effectively without heavy investments in hardware.
  2. Building Stronger Client Relationships
    IT solutions like CRM systems enable firms to offer personalized services by tracking client preferences and history. Secure client portals enhance transparency and trust, positioning the firm as tech-savvy and reliable.
  3. Driving Innovation and Agility
    Advanced IT tools like AI and data analytics empower firms to offer value-added services, such as predictive market insights or AI-assisted research. A strong IT foundation also enables firms to quickly adapt to changing market demands.

 

The Risks of Poor IT Management

  1. Cybersecurity Threats
    Professional service firms handle sensitive client data, making them prime targets for cyberattacks. Without robust cybersecurity measures, a breach could result in reputational damage, legal issues, and financial loss.
  2. Over-Reliance on Technology
    Excessive dependence on automated systems can make firms vulnerable to downtime or system failures. Over-automation may also erode the personal touch essential for building trust with clients.
  3. Falling Behind in Technology
    Failing to keep IT systems updated can lead to inefficiencies and difficulty adapting to industry advancements, leaving firms at a competitive disadvantage.

 

Striking the Right Balance

To maximize IT’s benefits while minimizing risks, firms should adopt a strategic approach:

  • Invest in Cybersecurity: Prioritize robust security measures, conduct regular audits, and train employees to mitigate risks. Cyber insurance can provide additional protection.
  • Promote Continuous Learning: Keep teams updated on the latest technologies through training and a culture of innovation.
  • Balance Automation and Personalization: Automate repetitive tasks while maintaining personalized interactions where they matter most.
  • Align IT with Business Goals: Ensure IT strategies support the firm’s objectives, fostering collaboration between IT and business leaders.

By leveraging IT effectively and thoughtfully, professional service firms can achieve operational excellence, foster client trust, and stay ahead in an increasingly competitive market.

 

Conclusion: The Fine Line Between Empowerment and Destruction

IT services are both a potential game-changer and a lurking threat for professional service firms. On one hand, they drive efficiency, innovation, and client satisfaction; on the other, poor management can lead to security breaches, operational downtime, and ultimately, a firm’s downfall. The key to long-term success is a careful balance: harnessing technology to empower your firm while safeguarding against its potential risks.

This is where Protected Harbor truly shines.

Unlike generic managed service providers, Protected Harbor goes beyond just “keeping the lights on.” We specialize in future-proofing IT environments for professional service firms, ensuring that every tech investment delivers measurable business results. With a tailored, proactive approach, Protected Harbor doesn’t just react to issues—we anticipate and prevent them, offering zero-downtime solutions that keep firms operating smoothly, even when others might be crippled by IT failures.

Our tailored security solutions are second to none, with 24/7 monitoring and a custom-built defense that evolves with new threats. For firms handling sensitive data, our proactive approach is vital to maintaining both compliance and client trust.

More than just security, Protected Harbor offers personalized IT strategies designed to align with your specific business goals, ensuring you get the most out of every tech investment. Whether it’s seamless cloud integration, remote work solutions, or bulletproof disaster recovery plans, we have you covered.

If you’re ready to transform IT from a risk into a strategic advantage, Protected Harbor is your partner. Visit Protected Harbor today to discover how their tailored solutions can protect and empower your firm.

January 21, 2025
10 Things to Consider When Looking for a Managed Service Provider
IT ServicesMSPProtected HarborTech Support

10 Things to Consider When Looking for an MSP

by Imdad January 11, 2024

As we outline the ten key considerations when looking for an MSP, remember that your choice will have far-reaching consequences. Your MSP will become a trusted partner, helping you navigate the ever-evolving IT landscape. Therefore, it’s essential to carefully evaluate your options to ensure you find an MSP that aligns with your business objectives, budget, and long-term goals. This blog briefly discusses 10 Things to Consider When Looking for an MSP.

1. Experience and Expertise

When evaluating an MSP, it is crucial to prioritize their industry experience. MSPs with a proven history are likely to have encountered and effectively resolved various IT challenges, offering invaluable expertise for ensuring the stability and security of your IT environment.

Seasoned MSPs possess the knowledge and foresight to anticipate potential issues, implement best practices, and deliver proactive solutions. Their familiarity with diverse industries and technologies enables them to customize their services to meet your specific requirements, ultimately reducing downtime and enhancing operational efficiency.

Beyond overall experience, it’s essential to consider the specific expertise that an MSP brings. Some MSPs specialize in particular technologies or industries, such as healthcare, finance, or legal services. Opting for an MSP with expertise in your specific field can make a significant difference.

2. Service Offerings

Managed Service Providers offer a wide range of services to meet the diverse needs of businesses. These services can include but are not limited to:

  • Network Management: Monitoring, maintaining, and optimizing your network infrastructure.
  • Cybersecurity: Protecting your data and systems from cyber threats.
  • Cloud Services: Managing and optimizing cloud solutions, such as AWS, Azure, or Google Cloud.
  • Data Backup and Recovery: Ensuring data integrity and providing recovery solutions.
  • Help Desk Support: Offering responsive support for end-users and troubleshooting.
  • Infrastructure Management: Maintaining servers, hardware, and software.
  • Vendor Management: Coordinating with third-party vendors for seamless IT operations.

It’s essential to evaluate an MSP’s service offerings in the context of your specific business needs. An ideal MSP should not only offer the services you require but also be flexible in tailoring their solutions to your unique demands.

3. Scalability

Choosing an MSP requires careful consideration of scalability, a key element for your evolving business. As your company grows, its IT demands will shift, making it essential to select an MSP capable of scaling alongside your expansion. Opting for a provider that seamlessly accommodates your increasing infrastructure and user base is vital, as it prevents the inconvenience of frequent provider changes. Establishing a lasting partnership with an MSP that can consistently adapt to your organization’s evolving IT needs ensures a smooth transition and ongoing support, fostering a deep understanding of your requirements.

4. Service Level Agreements (SLAs)

Service Level Agreements (SLAs) play a crucial role in any Managed Service Provider (MSP) agreement. These are formal, documented commitments that delineate the specific services offered by an MSP, along with the associated performance standards and expectations. By outlining the services to be rendered and the expected level of service quality, SLAs ensure a mutual understanding between both parties.

The significance of SLAs within MSP contracts cannot be emphasized enough. They establish a structured framework for accountability and transparency, defining the respective roles and expectations of both the MSP and your business. Clear SLAs are essential to ensuring that the MSP remains responsible for meeting your IT requirements, as they provide a basis for holding them accountable in the absence of such explicit agreements.

5. Security and Compliance

In the contemporary digital environment, businesses of all sizes are deeply concerned about cybersecurity and compliance. When assessing a Managed Service Provider (MSP), it is crucial to underscore the importance of these elements. The MSP you opt for must possess robust security measures, safeguarding your data and systems against ever-evolving threats.

Moreover, for certain industries like healthcare or finance, adherence to industry regulations and standards is absolutely essential. Your chosen MSP should exhibit a clear understanding of these requirements and present solutions that guarantee your organization’s ongoing compliance.

A comprehensive approach to cybersecurity and compliance is imperative from your MSP. This encompasses routine security audits, vigilant threat monitoring, data encryption, and employee training aimed at averting security breaches. Proficiency in industry-specific regulations is vital, and your MSP should be adept at implementing processes and technologies to uphold compliance standards.

6. Customer Support and Communication

Having a responsive and efficient customer support system is crucial when engaging with an MSP. There might be occasions where your IT requirements demand assistance, and a lack of timely support can lead to downtime and decreased productivity. Emphasizing the significance of establishing a dependable support structure is paramount.

An integral component of customer support revolves around the available communication channels and the anticipated response times. It is advisable to engage in discussions with potential MSPs regarding their approach to handling support requests. This includes inquiries about their provision of 24/7 support and the communication methods they employ, such as phone, email, or ticketing systems. Gaining insight into their response times for various issues is vital for assessing their dedication to delivering top-notch customer support.

7. Pricing and Contracts

Managed Service Providers often employ various pricing models, and understanding these models is essential for making an informed decision. Standard pricing models include:

  • Fixed Fee: A set monthly or yearly fee for a predefined set of services.
  • Per-User or Per-Device: Paying based on the number of users or devices being managed.
  • Tiered Pricing: Offering different service levels with associated costs.
  • Pay-as-You-Go: Paying only for the services you use.

When entering into a contract with an MSP, transparency is critical. Clear and transparent contracts should outline all services covered, pricing structures, any potential extra charges, and the duration of the agreement. This transparency ensures both parties have a common understanding of the terms and expectations.

A well-defined contract protects your interests and avoids unexpected costs down the line. It also sets the foundation for a successful collaborative partnership.

8. Automation and New-age Technologies

The forefront of this transformation is marked by the widespread adoption of automation and cutting-edge technologies, offering businesses unprecedented advantages in terms of efficiency, cost-effectiveness, and staying abreast of IT trends.

Managed Service Providers (MSPs) that embrace automation recognize the importance of streamlining routine tasks, reducing manual efforts, and boosting efficiency. Automation tools continuously monitor IT infrastructure, swiftly identifying real-time issues and responding promptly—often before you even notice a problem. This proactive approach not only minimizes downtime but also prevents potential disruptions to your business operations.

However, the evolution doesn’t halt at automation. Forward-thinking MSPs also leverage innovative technologies like artificial intelligence (AI), machine learning, and predictive analytics, reaping numerous benefits.

Opting for an MSP that remains at the forefront of automation and new-age technologies ensures that your IT infrastructure remains nimble, responsive, and aligned with the latest industry trends. This can serve as a substantial competitive advantage, enabling your business to swiftly adapt to evolving technology landscapes and maintain efficiency in a constantly changing market.

9. Customization to Meet Your Unique Needs

Every enterprise possesses its own set of challenges, objectives, and IT requisites. While some Managed Service Providers (MSPs) provide standardized, ready-made services, these may not entirely address the unique requirements of your company. This is where the significance of customization comes into play.

A dependable MSP should be ready and capable of adapting their services to meet your specifications, harmonizing their offerings with your business objectives. Customization is essential because it guarantees that the solutions delivered by the MSP closely match your particular challenges and goals.

Tailoring ensures that you derive the utmost value from your partnership with the MSP, as the solutions offered are precisely crafted to tackle the distinctive needs and obstacles of your organization.

10. Inquire About Response Times

Timely and efficient responses are crucial in addressing technology issues to minimize downtime, maintain business continuity, and swiftly resolve problems.

When considering potential MSP partners, make sure to inquire about their response times and the protocols they have in position for handling support requests. A dependable MSP should offer clear commitments regarding response times, typically specified in their Service Level Agreements (SLAs).

By questioning response times, you can verify that the chosen MSP has a support framework that meets your business’s requirement for rapid issue resolution. This proactive stance towards support can substantially mitigate the effects of IT disruptions and guarantee the smooth operation of your business.

Final Thoughts

Choosing the right Managed Service Provider (MSP) is a pivotal decision for any organization. From assessing an MSP’s experience and expertise to examining service offerings, SLAs, security, and responsiveness, each factor plays a crucial role in determining the success of your MSP partnership.

Remember that the right MSP should not just meet your current IT needs but also have the flexibility and vision to support your growth and evolving technology requirements.

Protected Harbor is a top-choice Managed Service Provider in the US that checks all the boxes we’ve discussed. Their comprehensive approach to managed services includes the above.

If you’re ready to explore how Protected Harbor can be your trusted MSP partner, we encourage you to reach out for more information. Get a free IT Audit, discuss your needs, and discover how they can help your business thrive in the digital age.

Remember, the right MSP can be a game-changer for your organization, so don’t hesitate to take that first step towards enhancing your IT infrastructure and achieving your business goals.

January 11, 2024
What is Managed IT Services
IT ServicesMSPProtected Harbor

What Is Managed IT Services?

by Imdad October 31, 2023

With managed IT services, companies can delegate their IT operations to a specialized group that specializes in doing these tasks. Managed Service Providers(MSPs) like Protected Harbor are in charge of all or some of a company’s IT systems, depending on what is specified in a service level agreement (SLA). Generally, the client purchases IT equipment. Depending on the SLA, Managed Service Providers may offer 24/7 monitoring, problem-solving, reporting, and other services.
Managed service providers bill a fixed rate for providing their services for a predetermined length of time, as stated in the SLA. The SLA lays forth precisely what services will be provided, and to what extent, and includes metrics to gauge how well these services are performing.

Through the introduction of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) technologies, cloud computing has enabled managed IT services to grow beyond the regions and boundaries that would confine the average break/fix IT. Compared to in-house IT operations or break/fix providers, managed IT services may scale at a significantly faster and larger rate thanks to their features.

Key Terms & DefinitionsWhat is Managed IT Services

Agent— A small program used by MSPs to remotely gather information about the status of machines and devices. Once installed, it allows MSPs to manage systems, update programs, and resolve issues.

Backup and Disaster Recovery (BDR)— A combination of data backup and disaster recovery solutions that works cohesively to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters that might otherwise have interrupted them or will be recovered to an operational state within a reasonably short period.

Break/Fix— An older style for delivering IT services and repairs to organizations in a fee-for-service framework. Essentially, a client contacts a break/fix technician to request upgrades, maintenance, or to resolve issues, and the technician bills the customer upon completion of the work.

Fully Managed IT Services— Managed IT services that are coupled with a Network Operations Center to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions.

Help Desk— A managed IT service offering that provides information and technical support to end-users. Some MSPs white label their Help Desk services for the client SMB.

Information Technology (IT)— An enterprise solution for storing, transmitting, creating, and using data through computing devices, networks and telecommunications.

Infrastructure as a Service (IaaS)— An MSP offering to SMBs; virtualized hardware over a cloud computing environment such as server space, network connections, IP addresses, load balancers, and other computer infrastructure with which clients can build their own platforms.

Internet of Things— The emergent network of tangible objects and products that contain software, sensors, and connectivity to the Internet and/or private networks and can exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.

In-House— The process where an organization hires its own IT service providers and pays their salary, benefits, further training, and the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system and an inability to grow.

IT Channel— An industry-exclusive marketplace where VARs, MSPs, and OEMs provide platforms, products and services to end-users by partnering with hardware and software vendors.

Labor Arbitrage— the phenomenon of decreasing end costs by utilizing the abundant labor forces, education, and training of untapped global workforces.

Managed IT Services— Managed IT Services (MITS) refer to outsourcing IT support and management functions to a third-party service provider. MITS providers offer a range of IT services, including hardware and software support, network management, cybersecurity, data backup and recovery, cloud computing, and help desk support, allowing the client to focus on their core business operations.

Managed Services Provider (MSP)— An IT professional (or IT organization) that offers managed IT services.

Mobile Device Management (MDM)— A security platform used to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc.) that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.

Platform as a Service (PaaS)— A virtualized platform within a cloud environment that allows end-users to develop and manage Internet applications that would otherwise require a complex infrastructure to launch apps.

Remote Monitoring and Management (RMM)— a platform utilizing a collection of services and tools that can monitor, manage, and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.

A service-level agreement (SLA)— Essentially, a contract between a vendor and a client that specifies what the vendor will furnish the timeframe in which it will be furnished and the criteria for measuring vendor success.

Small and Medium-Sized Business (SMB)— On average, business or organization that has 100 or fewer employees is considered small; 100-999 employees are medium-sized. IT channel partners often seek SMB organizations as clients.

Software as a Service (SaaS)— Sometimes referred to as “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by its provider and accessed by end-users via a client.

Value-Added Reseller (VAR)— An organization that adds services or features to a product, then resells it as a new product or solution.

History of Managed IT Services

In the early days of enterprise computing, computer systems were handled by experts only when they broke down and needed to be fixed by a technician. Information technology services and business models were based on a break/fix premise. Given the abundance of small IT firms that provided this kind of small-scale client services at the time, it is also possible that this expert was the one who designed and/or installed the computer system.

But as time went on, large-scale computer manufacturing expanded, forcing small IT dealers to concentrate more on break/fix and less on manufacturing. This method was expensive, labor-intensive, reactive, and time-consuming. It prevented the technician room from expanding its clientele or adding new ones without requiring significant labor and infrastructure.

The gap between break/fix technicians and the number of computers they could reasonably serve under the break/fix model got wider and wider as the number of computing devices expanded annually. In response to this demand, managed IT services—a radical departure from the break/fix paradigm—rose in the early years of the new millennium.

With the aim of averting issues before they arise, managed IT services introduced a proactive approach to IT by trying to perform normal maintenance, upgrades, system monitoring, and issue resolution. Automation improved Internet capabilities, and cloud computing made remote monitoring and problem-solving possible, leading to resource consolidation and more effective procedures.

Efficiency, pooled resources, and client satisfaction combined with set fees, the capacity to provide more services, and the ability to take on a larger clientele led to managed IT services becoming the industry-standard approach to managing computer systems large and small for SMBs.

The Managed IT Services Model

MSP managed platforms make use of a wide spectrum of IT know-how to effectively address problems. In contrast to break/fix providers, managed service providers (MSPs) have access to the newest procedures and tools to proactively monitor endpoints, maintain system updates, and stop problems before they start. With managed IT services accessible around-the-clock, seven days a week, end users may take the evenings and weekends off, with MSPs handling the bulk of the work on tasks and procedures completed after business hours.

Based on the defined service level agreement, MSP services are normally provided at a fixed recurring charge at tiered levels, with higher levels giving more automation and management. End users only pay for the services they really use, and they have the ability to change their tier in accordance with demand and business requirements.

The end-user pays for services rendered remotely, including backup and disaster recovery, help desk solutions, remote monitoring and administration, and more, just like with other essential business services like utilities. Thus, managed IT services cease to be extra costs incurred during extraordinary issue resolutions with break/fix models and instead become necessary operating expenses to sustain core performance. MSPs give their customers the ability to operate their businesses more smoothly and profitably than they otherwise could. They also provide SaaS-based solutions and a pricing structure that are not possible with in-house solutions.

However, managed IT services do not always mean that enterprise IT professionals are no longer needed; instead, an IT expert can serve as an endpoint liaison for the user, managing the connection, offering feedback, and examining the reports that the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.

Benefits of Managed IT Services

SMBs can benefit from business continuity and IT support at a substantially lower cost by outsourcing managed IT services rather than building an equivalent team internally. MSPs can also provide a plethora of experience that in-house teams would not be able to provide due to their active management of several customer accounts.

Furthermore, by working with an MSP, businesses may project their monthly, quarterly, and annual IT spending and are relieved of the burden of attending to this aspect of operational readiness. This frees SMBs from having to worry about ongoing IT requirements or problems and lets them concentrate on expanding their businesses.

Increased potential for security knowledge and well implemented security rules are two more advantages of managed IT services. MSPs should be able to guide your company inside the bounds of the rules and regulations it must follow, having experience working with standards like PCI compliance on a daily basis. This kind of regulatory compliance, which calls for the knowledge and experience of a managed service provider, is essential for the IT division of many businesses, particularly those in the banking, healthcare, education, and other industries. In this approach, MSPs may reduce risk while guaranteeing that the professionals overseeing your IT operations are always knowledgeable about the most recent data, tools, and procedures that will maintain the effectiveness and efficiency of your infrastructure.

In short, Managed IT Services can provide organizations with a comprehensive and cost-effective IT support solution, helping to ensure the reliability, security, and availability of critical IT systems.

If you’re looking to get the most out of your manage service providers in the Hudson Valley New York area, then Protected Harbor is the clear choice.

Source : https://www.continuum.net/resources/mspedia/managed-it-services-overview

October 31, 2023
Best IT Company of 2022 by Best of Small Business Awards featured
IT ServicesMSPProtected Harbor

Best IT Company of 2022 by Best of Small Business Awards

by Imdad October 24, 2023

Protected Harbor Named Best IT Company of 2022 by Best of Small Business Awards!

The Best of Small Business Awards recognized Protected Harbor, a family-run Managed IT Service Partner in New York, as the Best IT Company of 2022. Every year, the Best of Small Business Awards honor the accomplishments of small and medium-sized American companies. This award recognizes small businesses that go above and beyond to give their clients the finest possible service. Customer satisfaction, innovation, and feedback are the main factors that determine the winner.

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Protected Harbor CEO Richard Luna expressed his gratitude to the Best of Small Business Awards, saying, “We are honored to have been selected for this prestigious award and we are proud that our hard work and dedication have been recognized.” We are appreciative that our customers trust and permit us to eliminate their technology problems, allowing them to focus on their business and mission.”

The Best of Small Business Awards were really given out by the Small Business Expo, which is the biggest and most well-liked business-to-business networking event, trade fair, and conference in America. It so happened that this past year at the Small Business Expo in New York, Protected Harbor was one of the most well-liked exhibitors.

Previously, Protected Harbor was also recognized as a top cloud computing company in the US by Goodfirms, and as a top managed service provider by DesignRush.

The Best of Small Business Awards has honored Protected Harbor for their dedication to client satisfaction. Voters acknowledged that Protected Harbors’ customer service philosophy goes beyond resolving issues and closing tickets. In order to enable Protected Harbor to operate as an extension of their team, the company seeks to establish human connections by getting to know its clients and their businesses.

Protected Harbor takes great satisfaction in offering the greatest IT services to its customers. Their skilled team is committed to providing their clients with the best possible services and goods. The business aims to provide its customers with the most cutting-edge solutions for their IT requirements.

The company has implemented state-of-the-art technical solutions for managed services, cloud migration, networking, and collaboration for more than 14 years. The personnel at Protected Harbor is extremely skilled and informed in every facet of IT, including cloud computing and network security. To guarantee that clients obtain the most recent solutions, the organization stays abreast of emerging trends and technologies. They are aware of the rapid advancements in technology and make an effort to keep up with them.

The way that Managed Services are provided by Protected Harbor is revolutionizing company IT. Protected Harbor’s IT professionals will work with you to develop operational maturity, reduce costly downtime, and diminish unpleasant daily tech difficulties by implementing technical and digital strategies that align with your business objectives.

Among the many IT firms in the region that focus on a range of services are Protected Harbor. These include cloud migration, VoIP phones, IT infrastructure, IT support for remote workforce, and data center hosting. The business sets itself apart from other MSPs by putting the needs of its clients first. They also provide unmatched customer service, 24/7/365. Whether it’s late at night or early in the morning, you can always rely on them to take care of any issue you have.

In the upcoming years, Protected Harbor hopes to keep offering its clients the best IT services and solutions. The primary goal of the organization is to establish a rapport with their clients and gain an understanding of their business in order to function as an extension of their team. Their business is mostly driven by client recommendations, and they have a 98% customer satisfaction rate, which is indicative of this connection’s outcome. You won’t ever need to hire another IT company after Protected Harbor. Get in touch with us right now to discover what excellent customer service and productive teamwork look like.

October 24, 2023
Why IT Experience Matters
IT ServicesMSPProtected Harbor

Why IT Experience Matters:  

by Imdad September 26, 2023

The competition in the modern market for small and medium-sized firms is fierce. These firms face significant difficulty in keeping up with the rapid rate of change and remaining competitive. When he outlines the significance of Why IT Experience Matters, Richard Luna, CEO of Protected Harbor, touches on this subject. His weekly video series Uptime With Richard Luna, which is uploaded online every Thursday, also covers subjects like these and many others.

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SMBs (Small & Midsized Businesses) need to work with an IT Service Provider or MSP (Managed Service Provider) to help them manage their technology while also handling all of their daily operational tasks if they want to succeed in this digital age. Benefits of an IT service provider often include cost savings, scalability, and efficiency.

You should be aware of why IT experience is crucial when choosing an MSP if you’re thinking about working with one or already do. We’ll go over the value of experience and what to look for while evaluating your options below.

The Importance of Experience

The level of experience a provider has is a key determinant of the quality of their services.

It first aids in determining their level of expertise. Second, past experience provides insight into how an IT service provider or MSP will handle your collaboration, particularly when dealing with varied business and client types. The secret to ensuring that your PCs and other IT equipment run smoothly and are safe from cyber threats is experience.

MSPs have experience and know what works best for various firms, so they can guide you in choosing the finest technology for your needs. But it’s also important to remember that MSPs are not perfect. Nobody can assure uninterrupted service or that their clients won’t encounter any disruptions or service interruptions because they vary from one MSP to the next. In short, nothing is guaranteed. Even though your MSP can help you avoid many problems, plenty can still occur.

The First Rule of IT: PanicWhy TI Experience Matters

The initial response to an emergency is panic. Your own workers may be impacted by this, and there may not be any available IT staff at the time. Fortunately, MSPs are ready for any emergency. While some MSPs offer a quicker 15-minute response time, the majority of MSPs operate with a standard response time of 30 minutes, which is applicable to a variety of difficulties. It’s crucial to comprehend how quickly an MSP responds to issues and the methods they take to fix them when they deal with you. This could be quite important in figuring out the level of service that customers get.

What’s occurring is always the first question that comes to mind in an emergency. The most frequent responses we receive are that a cluster node (a piece of data center) or the main firewall blew up, knocking out thousands of customers.

In this situation, Richard Luna, CEO of Protected Harbor, recommends focusing on what’s working. In a crisis, this is the best thing to do; it will tell you what you can move to, what infrastructure can be used, and what was lost.

Emergencies Occur, and They Can be Resolved

Successful MSPs and IT service providers are those who have planned for everything. They are aware that emergencies can happen at any time and that they require quick action. All of these catastrophes, including power surges, interior flooding, fires, and earthquakes, can seriously harm your IT infrastructure and have an effect on your employees, clients, and business as a whole. However, all of these problems are resolvable, especially if you have a capable and reliable MSP on call.

Hiring an MSP is Not Always the Best Solution

When you need a new IT infrastructure quickly, you might be tempted to employ an MSP on an “as needed” basis, but doing so could result in you paying more for the work done and not having what you ultimately need. You have limited control over how your IT system is set up if you use services from a third party. You may not have access to all the backups and other data you require for your business continuity strategy, and you cannot upgrade your hardware or software anytime you need to. There is no assurance that you will obtain the same staff if you deal with an MSP on an “as needed” basis.

The Optimal Solution: Experienced People With A Plan

You want to look for seasoned professionals who have a strategy when working with an MSP. Additionally, the team should have a track record of accomplishments working with other clients in your sector. Simply put, you ought to seek out MSPs with a solid track record. When working with an MSP, you should have complete confidence in their staff, as well as their ability to react to any changes and fix issues as they emerge. You should be able to work with an MSP without being concerned about any potential problems with your IT infrastructure.

“The optimal solution in this situation is a blend,” Richard explains that in order to get the best, you will need to have the best of minds, experienced people who have been through crises before and understand the long view of the technology, intermixed with fresh minds or a brand new staff will give a terrific blend of a solid, communicative, collaborative team.

This is an approach that we use internally at Protected Harbor.

Summing up

How you handle your business’s IT infrastructure can make or break your organization.

The best way to ensure that you have a strong IT foundation is to partner with an experienced MSP. When you choose an MSP with experience, you can be sure that your IT systems will run smoothly and efficiently. You can expect your systems to be managed appropriately, and they can also help you to use resources in your systems more efficiently. With an MSP, you can rest assured that your IT team will be ready to respond when an emergency occurs.

While most IT service providers or MSPs offer a one-size-fits-all approach, Protected Harbor has been set apart from the competition by its focus on providing an individually tailored experience to its clients. Whether it’s an enterprise company or a mid-sized business, you can expect to be treated as an individual.

If you’re looking for managed IT services for your company, you deserve more than a cookie-cutter solution. You deserve a trusted advisor who understands your business and technology challenges and works with you to create a solution that meets your unique needs.

Protected Harbor is not your typical MSP. We have the experience and focus on solving issues for our clients, not selling service plans. We work with you to build a relationship based on trust and transparency. We have a 95% client retention rate and an average of 15 minute ticket response times. Don’t just take our word for it; check our testimonials.

Contact us today to get a free IT Audit and experience for yourself why IT experience matters.

September 26, 2023
Non Profits and Computer Support Featured
IT ServicesProtected HarborTech Support

Non-profit Computer Services

by Imdad September 20, 2023

Passion, not money, is frequently what drives non-profit organizations. However, non-profits still require technology in order to function effectively and prosper. By automating processes, facilitating communication with partners and volunteers, and raising the organization’s visibility to potential contributors, technology may assist growth.

These suggestions will enable you to better manage the IT requirements for your non-profit, regardless of whether it is just getting started or searching for methods to increase productivity. The following video in the Uptime with Richard Luna series is available here. This blog post will discuss the benefits of investing in managed or IT services for your nonprofit organization as well as how to choose the best vendor.

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All Has to be Seamless

The tech experience for your internal staff and end users must be flawless when it comes to non-profit IT services. Your services should be simple to set up and should work nicely with your current tools. They should also offer an easy-to-use interface; users shouldn’t feel intimidated by technology when using your website or a hosted application.

Provide a Unified Interface 

A unified interface for managing your environment is one of your organization’s most important offerings. You might have one or more environments for platforms or applications. Additionally, you might have one or more partner companies or support networks that offer you internal or external services like email servers, hosted apps, and data storage.

It can be necessary to integrate, monitor, and manage these various environments and partners through a single interface. This should be something that your non-profit IT services partner can assist you with. In order to have a unified picture of all your activities, you’ll want to make sure the partner can manage your environments regardless of where they are hosted using a single pane of glass.

Finding the right partner

More important than price is finding the right IT partner for your charity organizations. It’s about attending to your demands, which include your capacity for teamwork, operational management, and outcome measurement. Consider your organization’s aims and objectives carefully before looking for non-profit IT services. Do you need a complete solution? Will you need to hire internal personnel for the project? What are the biggest IT problems you face for charities? All of these are crucial inquiries to take into account while choosing the best partner and customer service for your nonprofit.

Conclusion

Choose a partner who will assist you in achieving your strategic objectives when it comes to non-profit IT services. Make sure the partner can deliver the caliber of service you require and can scale as your demands increase. Additionally, make sure the partner is dedicated to making a positive social effect and can demonstrate how their products and services are benefiting other nonprofit organizations.

With the right partner like Protected Harbor and the right level of support, there is no limit to what your non-profit can accomplish. Protected Harbor is dedicated to offering scalable and affordable solutions and is aware of the unique challenges faced by non-profit organizations. We have spent years planning IT infrastructures for NGOs to ensure they receive the IT support required for both short- and long-term objectives while being productive.

To find out more about how our IT solutions may assist your non-profit organization in achieving its objectives, get in touch with Protected Harbor for a free consultation and IT Audit.

September 20, 2023
The Importance of IT Service Provider Truth to Power
IT ServicesMSPProtected Harbor

The Importance of IT Service Provider: Truth to Power

by Imdad September 18, 2023

In today’s very competitive business environment, a company needs to develop a plan to set itself apart from its rivals. Technology is now a key differentiator for businesses across all industries.

Most likely, you are aware of the significance of the client-provider connection. After all, it’s a subject that articles, blogs, and discussion boards have been delving into for years. In contrast to practice, how much of this knowledge is theory? Would you know what measures to take if you had to implement these tactics tomorrow?

Welcome to another episode of Uptime, where Richard Luna discusses the value of open communication between customers and service providers. What discrepancy exists between the services that IT service providers and MSPs offer to deliver and those that are actually provided?

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The Importance of a Service-Provider Relationship

When people in the business sector discuss ties with service providers, they are referring to the alliances that companies form with their partners. Vendors, suppliers, distributors, IT service providers, managed service providers, and system integrators are just a few examples. The goal of a service-provider partnership is for both sides to prosper.

You enter into a partnership with a business to supply critical technology services like hosting, IT infrastructure, security, or managed services. This partnership will be advantageous to both of you in several ways. Consider running a network of car dealerships that requires an IT infrastructure to handle credit card payments and maintain employee communication. You’re getting into a contract with a managed services provider (MSP) if you hire them to assist you with these chores.

Truth in Transparency: Know What You’re Buying

The success of any company depends on its IT service providers, but not all of them are made equal. A wide range of technology-related services are offered by numerous service providers, each of whom has their own value propositions, business strategies, and strengths and weaknesses. Because of this, it’s crucial to work with an IT service provider who is a suitable fit for your business.

You can avoid common pitfalls that can disrupt your business and have a negative impact on your bottom line by working with a service provider that is a good fit for your organization. These pitfalls include paying too much for services you don’t need or are overpriced or not getting the level of support and maintenance your company needs to succeed.

Before signing up with an IT service provider, ensure you understand exactly what you’re buying to ensure the relationship is a good fit for your business. You don’t want to sign up with a service provider that is overpriced or doesn’t offer a solution that lines up with your business needs.

The Importance of a Good SLA

Any managed services agreement must include a service-level agreement (SLA). The service provider’s responsibilities are outlined in the SLA, including the degree of customer service, the duration of downtime, and the uptime of crucial systems. It also covers the responsibilities of the client.

Making sure the SLA is in your favor is crucial. The SLA is your chance to hold the service provider responsible for their commitments by outlining what you anticipate from them if you are a client working with an MSP. You can also use this as an opportunity to set a performance standard.

The SLA is your chance, as an MSP, to describe the promises you make to your clients. You can also use it to establish a performance standard. For instance, you must consistently live up to the expectation if your SLA promises that a technician will respond to an issue within four hours.

Key Takeaways

It is a technological strategic partner that provides more than just a single good or service. It is a partner who offers knowledge, direction, and assistance to assist you in expanding your company through IT services.

Protected Harbor is not your typical MSP. It’s a managed service provider with a twist. The company specializes in cloud-based software solutions, including data backup, recovery, ransomware, and other cybersecurity services. Our team of MSP experts works with you every step of the way.

We conduct a thorough assessment of your business and technology landscape. We then customize a solution that meets your exact needs. Contact one of our experts today for a free IT Audit and discover why we are different.

September 18, 2023
Advantages of Partnering with an MSP
IT ServicesMSPProtected Harbor

Advantages of Partnering with Managed Services Providers

by Imdad September 13, 2023

It is nearly difficult for small and medium-sized businesses in the modern digital world to operate without technology. Most businesses find it difficult to meet demand because there are so many different products and service options available. In order to relieve some of their workload, many business owners are collaborating with managed services companies.

These experts will take care of all administrative duties involving technology and assist you in avoiding pricey IT repairs or system problems.

The Managed Service Provider (MSP) Partner Advantage program from Protected Harbor is currently accessible. It is intended to support the expansion of your business by shortening the time to market, growing your clients, and boosting profitability.

This blog post will offer some tips on working with MSPs for your business as well as warnings on what to look out for when committing to service-level agreements.

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What is a Managed Service Provider?

A business that provides a wide range of IT services is known as a managed service provider (MSP). Managed services come in a wide variety of forms. Nevertheless, they all share a few characteristics: SLA, or Service Level Agreement: The services offered, response times, and any fines imposed if the company doesn’t fulfill those objectives are all described in this contract.

Customized Plans: Some MSPs will have standardized plans, but most will work with you to create a customized plan that fits your needs and budget.

24/7 Support: All MSPs will provide 24/7 support for their clients. This means you can call them whenever you have a problem, even at 2 AM.

Backup and Disaster Recovery: It’s crucial to have a backup system in place, so you don’t lose any data if your system fails. A managed service provider will have a backup plan with regular tests.

Cybersecurity: With the rise in cyber-attacks, getting day-to-day management services or standard information technology services is not enough. Therefore, you must partner with MSP, which provides all services including cybersecurity.

How Can MSPs Help Your Company?

By offering strong data management solutions, managed service providers (MSPs) can dramatically increase your organization’s efficacy and efficiency. A robust data management strategy is essential for well-informed decision-making and efficient corporate operations. MSPs can utilize their knowledge of managing data models, storage, and data governance to assist your company in creating and implementing such a strategy.

MSPs can also offer data integration services that let companies get valuable information out of the data they have collected. The business decisions made using these insights can subsequently be used to increase overall performance. MSPs can also help with the creation and administration of data warehouses and business intelligence platforms, which give companies easy access to crucial information.

MSPs may assist businesses in using machine learning and other cutting-edge technology to analyze massive volumes of data and derive insightful conclusions. This can assist companies in finding opportunities and selecting actions that will promote growth and profitability.

An MSP may assist businesses in optimizing their IT infrastructure and ensuring they receive the proper service level with a managed cloud solution. Depending on the requirements of the company, MSPs can offer a variety of services, from straightforward infrastructure support to extensive managed cloud services.

Most MSPs will offer various services including networking, infrastructure management – data security, cloud computing, voice and communications, disaster recovery and business continuity, endpoint management, remote monitoring and management, data management, and application management.

Important Questions to Ask Before Signing Any ContractAdvantages of Partnering with Managed Services Providers middle

You must confirm that the MSP is a good fit for your business before agreeing to any contract. When examining managed services companies, consider the following queries: – Does the MSP a good fit for my company? – What is the track record of the MSP? – How is my data protected by the MSP? – What are the terms and prices of the MSP? – How will my team and the MSP collaborate? – Are there any unstated expenses related to the MSP? – How is customer service handled by the MSP? – What are the cancellation policies for the MSP?

Reasons to Partner With Us

Extending Your Services Portfolio

 

Multi-tenant, cloud-based solutions that are simple to scale and deploy can be used to improve current services and develop new ones.

A Track Record With Merit

 

Protected Harbor is recognized by industry analysts like Goodfirms and other top companies for its data resilience and performance.

The Best Collaborations

 

The tech platforms used by clients and service providers, such as Microsoft, Amazon, Oracle, SAP, and Google, are supported by us.

 

 

 

Simplifying Advanced Data Systems

 

Our selection of Intelligent Data Services allows you to design data protection procedures for your clients that significantly impact outcomes. You can be confident in delivering services powered by Protected Harbor, from guaranteeing data and application availability to preventing cyber risks and ensuring effective business continuity.

Customize Your Customer Data

 

You can determine how to manage client data with choices like innovative deployment and contactless capabilities.

Adaptable Consumption Models For A Range Of Business Requirements

The architecture of Protected Harbor Services makes it simple to use and lowers the total cost of ownership (TCO). Options for utility subscription contracts increase flexibility and savings.

 

As you can see, partnering with a managed services provider can save your company a lot of money and headaches. The best MSPs, like Protected Harbor, will help you manage your technology infrastructure, reduce your costs, and improve the uptime of your systems. At the same time, you will have the flexibility to handle projects outside the managed services scope.

Protected Harbor engineers are highly skilled specialists capable of application migration, development, and continuing maintenance services. If you’d like to partner with us for your managed services and cybersecurity needs, this is the right time. Contact us today for a free IT Audit and learn how our partner advantage benefits you.

September 13, 2023
5 Benefits of Hiring a Managed Services Provider
IT ServicesMSPTech Support

5 Benefits of Hiring a Managed Services Provider

by Imdad September 7, 2023

Businesses today face a wide range of difficulties. Organizations now face new vulnerabilities as a result of the development of digital technologies, the Internet of Things managed services, and other linked devices. As a result, in order to keep ahead of the competition, businesses must adapt more quickly than ever.

Users must manage a growing number of obligations without compromising security or performance. A lot of companies are switching from traditional IT support services to managed service providers who can handle all of their IT requirements from a single source.

In addition to offering fundamental managed IT support services, Managed service providers (MSPs) often offer strategic business services that are integrated with the end user’s current technological infrastructure. The five advantages of working with a managed services provider to maximize these advantages within your company are highlighted in this article.

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  • Reduce Costs

Your technology’s costs can be reduced in a number of ways by a managed services provider. First, MSPs can get better prices on hardware and software services than they can as a standalone business by taking advantage of economies of scale. If you are currently in charge of purchasing and maintaining all of your technology, this could be costly. Use MSPs to handle your IT needs to cut costs by 10% to 30% or more.

Additionally, MSPs provide better service compared to many internal IT teams. Additionally, managed services providers can cut costs by an average of 14% in the first year, according to a recent research. Depending on the size of your firm, this can equal a substantial sum of money.

  • Unified Platform to Manage All Services

An MSP can provide all of your company’s IT management needs via a single platform. A single vendor that oversees your technology integrates all services. When all of your systems and devices are connected to one system, this can be extremely useful.

Through a single system, unified platforms can connect many applications and gadgets. Employees at your company can now access their work applications from anywhere with ease. As a result, productivity may increase and decisions might be made more quickly.

  • Built-In Security Features5-Benefits-of-Hiring-a-Managed-Services-Provider

Identity and access management, intrusion detection and prevention, data encryption, and other features are just a few of the built-in security capabilities that MSPs may provide. It is not simple to construct a secure network. You won’t be able to handle today’s security concerns if your company lacks the competence required to set up and maintain a secure network.

Many built-in security protections are available from managed service providers to assist shield your data from attackers. Additionally, they offer security services that let you adhere to legal compliance standards and safeguard your data from online threats.

  • Accelerated Problem Resolution

The fact that managed services providers are in charge of every area of your technology allows them to respond to problems more quickly and consistently. Because each technology solution is handled by specialized teams of professionals, they can overcome obstacles more quickly.

Employing an MSP can shorten the time that staff members are without critical services and speed up problem solutions. When an issue arises, managed service providers typically fix it in six hours or less, whereas firms that handle their own IT typically take three days.

  • Better Service Continuity and Disaster Recovery

Managed services providers offer better service continuity and disaster recovery services in comparison to IT service providers or general service providers. Let’s say your company is already in charge of providing its own continuity and disaster recovery services. In that situation, you might seek assistance to fulfill legal obligations or maintain operations in the event of a catastrophe.

With managed services, you can be sure that even if a natural disaster or other event renders your technology unavailable, your company will continue to operate normally. MSPs can provide more thorough continuity and disaster recovery plans than many individual firms, and they can also meet regulatory compliance requirements.

Managed service providers can assist you in adhering to legal standards for privacy and cybersecurity compliance. They also can provide 24/7/365 monitoring to detect potential outages and offer more advanced and redundant systems to ensure business continuity and continuity of operations in the event of a disaster.

Maximizing Business Resilience

To remain competitive in the fast-paced business environment of today, businesses must create novel business models. This frequently entails utilizing the most recent information technology to streamline processes, enhance client experiences, and accomplish company objectives. But as organizations of all sizes rely more on technology, there is a greater chance of data loss, which can have detrimental effects. For help, many businesses turn to security service providers or MSPs.

MSSPs are independent companies that focus on offering various security services to companies. They provide a range of services to assist businesses in staying safe against cyber threats, such as data loss prevention, incident response, and security monitoring. Additionally, they provide service level agreements, or SLAs, which outline the caliber of support a company may anticipate from the MSSP.

One of the key benefits of working with an MSSP is that they can help businesses develop a comprehensive incident response plan. This involves identifying potential threats, establishing protocols for responding to incidents, and regularly testing the plan to ensure it is effective. This approach can help businesses minimize cyber-attack impact and quickly return to normal operations.

Conclusion

The managed services model provides significant benefits over standard IT support services. It enables businesses to reduce costs, access better technology, and improve productivity. When organizations hire managed services providers, they can focus on their core business activities by outsourcing their technology needs.

When you think of an MSP, you might imagine a provider focusing on a limited set of products and services, with a technician who comes to your business on a set schedule to perform maintenance work. While many MSPs fit this description, Protected Harbor is different. Thanks to our customer-centric approach and experts, we can deliver peace of mind and a near-seamless customer experience.

It’s not an MSP at all. It’s more of a managed security service, providing monitoring and protection for your business’s critical IT infrastructure. What sets Protected Harbor apart from other MSPs is its tailored approach to each client’s unique needs. And with a team of seasoned engineers, analysts, and consultants, you can expect the utmost professionalism.

Contact our expert today to learn how we’re built differently. We are also giving away a free IT Audit; get one now!

September 7, 2023
IT ServicesMSPProtected Harbor

What To Look For In An MSP? Mention Some Qualities

by Imdad August 23, 2023

What should you look for in a managed service provider partner given the recent boom in the managed service provider industry?

Between 2014 and today, the market’s worth has nearly quadrupled, going from $107 billion to $193 billion. The market is anticipated to grow to $296 billion by 2023.

Businesses increasingly rely on managed services partnerships to meet their IT demands.

The need for outsourced IT services has greatly increased as a result of this vast global expansion.

  • 75% of SMBs outsource at least a portion of their IT to a managed service provider (MSP).

Managed services are increasingly appealing to SMBs as an alternative to the more conventional internal IT departments to which they have grown accustomed.

The explanation for this is straightforward economics. In other words, it is far less expensive to hire an MSP partner than to hire an entire internal IT staff.

Here are some qualities to look for in a managed service provider.

  • Take a shared approach to managed services
  • Provide a flexible service model
  • Offer advanced services
  • Offer round-the-clock support
  • Support multiple time zones
  • Solid strategic relationship with your cloud provider
  • Leverage remote monitoring for proactive maintenance
  • Robust backup and disaster recovery plan
  • A dedicated, reliable, and single point of contact for your business
  • Work with your legal team to address compliance issues
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How do I choose a managed service provider?

Choosing a managed service provider (MSP) is a critical decision that directly impacts your business’s efficiency, security, and growth. Start by assessing your specific needs and objectives. Identify the IT services you require, such as scalability, cybersecurity, cloud management, and technical support.

Flexible, Scalable Plans:

What kind of plans does the provider of the service provide? If they are difficult to understand and contain a lot of fine print, you run the risk of being paid for services you don’t need or finding out in the middle of a crisis that some services aren’t covered by your service plan.

Look for a clear, straightforward charging agreement that explains what is and isn’t included. Before signing, get professional counsel if there is anything in the contract that you are unsure of. Avoid businesses who wish to tie you into a long-term contract but are reticent to explain their obligations. Are they leading the way in continuous improvement, remaining current with emerging technologies, and adhering to data compliance laws?

What to look for in an MSP

Robust Customer Support:

It would help if you usually had it right away when you needed customer support. You don’t have time to wait until business hours begin in a different part of the world or try and explain a complex problem to a chatbot that can only deliver answers from a preprogrammed FAQ. Ask what kind of support is promised, when and how it will be given, and what your options are in an emergency.

Service Level Agreements:

The uptime of your business is crucial. If your business is inaccessible to your clientele, you are losing money. The uptime promised by a service level agreement (SLA), which is often well over 99%, and the reaction time promised for outages within a predetermined time frame are both guaranteed. Let’s say the Managed Services provider is unable to fulfil these duties. In that situation, they will frequently be liable to a fine (often a free service time to make up for their service breach).

Technical assistance and installation on-site

When a business needs maintenance or repairs, engineers can be called upon as a backup because they are trained subject-matter experts.

On-site IT project design and installation are their responsibility, and they are also in charge of making routine check-up trips to make sure everything is running smoothly.

Remote monitoring and troubleshooting

Support teams capable of proactively observing how the company’s network operates.

If a customer has an urgent issue, a help desk should be open or an engineer should be prepared to handle the issue remotely without the customer’s involvement.

This assistance ought to be accessible every day of the week, round-the-clock.

Extensive support for cloud-based operations

2019 saw $182 billion in revenue from public cloud services; in 2020, that figure will rise to $250 billion.

As executives acquire confidence and comprehend the advantages, cloud services soon become the center of attention for many small and medium organizations.

They provide a range of alternatives for licensing software and keeping business data and are more secure than before.

Your MSP partner should be able to give evidence of significant relationships with cloud service providers.

Final Words

Having your staff manage every aspect of your IT infrastructure may seem contradictory, but doing so can prevent them from focusing on tasks that have a direct influence on your bottom line. Your staff will be able to concentrate on improving the effectiveness, productivity, and innovation of your firm if you hire an MSP to assist your IT team. Additionally, the right MSP will stick by you in the long run, enabling your business to reach new heights.

Protected Harbor is not your typical MSP. We assist you in maximizing the benefits of current and emerging IT solutions so your business thrives. If you want to learn more about how outsourcing your IT can enhance your business’s productivity, contact us today for a FREE technology assessment, or read our FREE eBook.

August 23, 2023
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