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Top MSP Trends 2025
Business TechMSPTech News

MSP Trends 2025

by Imdad February 19, 2025

The rapidly evolving tech landscape presents both significant challenges and exciting opportunities for Managed Service Providers (MSPs). To stay competitive, MSPs must harness cutting-edge technologies like artificial intelligence (AI) and align their strategies with emerging industry trends. As we approach 2025, AI-driven innovations are set to redefine MSP operations, from cybersecurity to customer support.

 

AI-Powered Transformation in MSPs

AI is revolutionizing MSP operations, enhancing efficiency, improving customer service, and strengthening cybersecurity. Here’s how AI is making a significant impact across key areas:

  1. Cybersecurity: Precise Combat Against Threats

    AI empowers MSPs to detect and mitigate cyber threats with precision. From real-time endpoint monitoring to automated vulnerability assessments, AI-driven security solutions enhance compliance and safeguard client data. However, as cybercriminals also leverage AI, continuous innovation remains critical for staying ahead.

  2. Customer Support: Elevating Experiences

    AI-driven chatbots and intelligent knowledge bases are transforming customer service by enabling real-time responses, automating ticketing, and generating customized instructions. This reduces operational costs while maintaining high service standards.

  3. Engineering: Automating Repetitive Tasks

    AI streamlines engineering workflows by automating repetitive tasks such as PowerShell scripting and system configurations. This allows engineers to focus on high-value, innovative projects while minimizing human errors.

  4. Marketing and Communications

    MSPs are leveraging AI tools to optimize marketing campaigns, personalize customer interactions, and enhance SEO efforts. AI-driven automation makes content creation faster, more effective, and highly targeted.

  5. Training and Development

    Top MSP Trends 2025

    AI enhances training experiences by generating instructional guides, subtitles, and real-world simulations. These tools ensure MSP teams and clients are well-prepared to navigate industry challenges.

 

Key Predictions for MSP Trends in 2025

To thrive in a dynamic and competitive landscape, MSPs must adapt to the following pivotal trends shaping the future of the industry:

1. The Rise of AI-Driven Automation

AI-powered automation is now a fundamental aspect of MSP operations, optimizing tasks such as predictive maintenance, patch management, and vulnerability assessments. AI-driven chatbots and automated ticketing systems enhance customer support, while AI-based cybersecurity solutions proactively detect and neutralize threats. By adopting AI automation, MSPs can significantly improve efficiency, reduce costs, and enhance service quality.

2. Zero Trust as the Security Standard

The Zero Trust security model, based on the principle of “never trust, always verify,” is becoming the new industry benchmark. This approach enforces strict access controls and continuous authentication, making it highly effective against modern cyber threats. MSPs must integrate Zero Trust frameworks into their security solutions to meet clients’ growing compliance and data protection needs.

3. Multi-Cloud Mastery

As businesses increasingly rely on multiple cloud platforms, managing multi-cloud environments has become a critical skill for MSPs. A multi-cloud strategy enhances performance, reduces costs, and minimizes vendor lock-in. MSPs that offer expertise in cloud integration, workload distribution, and data migration will become indispensable partners for businesses navigating a cloud-first world.

4. IoT Management as a Priority

The rapid expansion of Internet of Things (IoT) devices presents both opportunities and security challenges. While IoT enhances operational efficiency, it also increases the attack surface for cyber threats. MSPs must implement robust security protocols, continuously monitor network activity, and respond swiftly to threats to protect connected devices.

5. Embracing XaaS (Everything as a Service)

The XaaS model is transforming how businesses consume technology, offering flexible, scalable, and cost-effective solutions. From cloud storage to cybersecurity services, XaaS enables MSPs to transition to subscription-based models, ensuring predictable revenue streams and meeting evolving client demands.

6. Predictive Analytics Growth

Predictive analytics is revolutionizing business decision-making. By analyzing historical and real-time data, MSPs can anticipate trends, identify risks, and offer proactive solutions. However, securing data integrity is crucial for maintaining accuracy and reliability. MSPs that combine predictive analytics with strong cybersecurity measures can deliver unmatched value to clients.

7. Focus on Energy Efficiency

With rising energy demands, sustainability is becoming a priority for businesses. Clients are seeking environmentally responsible solutions that reduce costs and carbon footprints. MSPs can capitalize on this shift by offering energy-efficient infrastructure, workload optimization, and green technology consulting to attract eco-conscious clients.

 

Conclusion

The MSP industry is poised for transformative growth, driven by advancements in AI, evolving security standards, and changing client expectations. Embracing these trends is not just about staying relevant but about setting the stage for long-term success. By adopting AI-driven automation, mastering multi-cloud environments, and addressing emerging challenges like IoT security and energy efficiency, MSPs can position themselves as indispensable partners in their clients’ digital transformation journeys.

At Protected Harbor, we are at the forefront of this evolution. Our proactive, client-focused approach leverages the latest technologies to deliver unparalleled reliability, security, and scalability. Whether you’re looking to enhance operational efficiency, secure your IT environment, or embrace cutting-edge innovations, we’re here to guide you every step of the way.

Future-proof your business today! Contact Protected Harbor to learn how we can empower your MSP operations with industry-leading solutions. Let’s redefine managed services together.

 

February 19, 2025
10 Things to Consider When Looking for a Managed Service Provider
IT ServicesMSPProtected HarborTech Support

10 Things to Consider When Looking for an MSP

by Imdad January 11, 2024

As we outline the ten key considerations when looking for an MSP, remember that your choice will have far-reaching consequences. Your MSP will become a trusted partner, helping you navigate the ever-evolving IT landscape. Therefore, it’s essential to carefully evaluate your options to ensure you find an MSP that aligns with your business objectives, budget, and long-term goals. This blog briefly discusses 10 Things to Consider When Looking for an MSP.

1. Experience and Expertise

When evaluating an MSP, it is crucial to prioritize their industry experience. MSPs with a proven history are likely to have encountered and effectively resolved various IT challenges, offering invaluable expertise for ensuring the stability and security of your IT environment.

Seasoned MSPs possess the knowledge and foresight to anticipate potential issues, implement best practices, and deliver proactive solutions. Their familiarity with diverse industries and technologies enables them to customize their services to meet your specific requirements, ultimately reducing downtime and enhancing operational efficiency.

Beyond overall experience, it’s essential to consider the specific expertise that an MSP brings. Some MSPs specialize in particular technologies or industries, such as healthcare, finance, or legal services. Opting for an MSP with expertise in your specific field can make a significant difference.

2. Service Offerings

Managed Service Providers offer a wide range of services to meet the diverse needs of businesses. These services can include but are not limited to:

  • Network Management: Monitoring, maintaining, and optimizing your network infrastructure.
  • Cybersecurity: Protecting your data and systems from cyber threats.
  • Cloud Services: Managing and optimizing cloud solutions, such as AWS, Azure, or Google Cloud.
  • Data Backup and Recovery: Ensuring data integrity and providing recovery solutions.
  • Help Desk Support: Offering responsive support for end-users and troubleshooting.
  • Infrastructure Management: Maintaining servers, hardware, and software.
  • Vendor Management: Coordinating with third-party vendors for seamless IT operations.

It’s essential to evaluate an MSP’s service offerings in the context of your specific business needs. An ideal MSP should not only offer the services you require but also be flexible in tailoring their solutions to your unique demands.

3. Scalability

Choosing an MSP requires careful consideration of scalability, a key element for your evolving business. As your company grows, its IT demands will shift, making it essential to select an MSP capable of scaling alongside your expansion. Opting for a provider that seamlessly accommodates your increasing infrastructure and user base is vital, as it prevents the inconvenience of frequent provider changes. Establishing a lasting partnership with an MSP that can consistently adapt to your organization’s evolving IT needs ensures a smooth transition and ongoing support, fostering a deep understanding of your requirements.

4. Service Level Agreements (SLAs)

Service Level Agreements (SLAs) play a crucial role in any Managed Service Provider (MSP) agreement. These are formal, documented commitments that delineate the specific services offered by an MSP, along with the associated performance standards and expectations. By outlining the services to be rendered and the expected level of service quality, SLAs ensure a mutual understanding between both parties.

The significance of SLAs within MSP contracts cannot be emphasized enough. They establish a structured framework for accountability and transparency, defining the respective roles and expectations of both the MSP and your business. Clear SLAs are essential to ensuring that the MSP remains responsible for meeting your IT requirements, as they provide a basis for holding them accountable in the absence of such explicit agreements.

5. Security and Compliance

In the contemporary digital environment, businesses of all sizes are deeply concerned about cybersecurity and compliance. When assessing a Managed Service Provider (MSP), it is crucial to underscore the importance of these elements. The MSP you opt for must possess robust security measures, safeguarding your data and systems against ever-evolving threats.

Moreover, for certain industries like healthcare or finance, adherence to industry regulations and standards is absolutely essential. Your chosen MSP should exhibit a clear understanding of these requirements and present solutions that guarantee your organization’s ongoing compliance.

A comprehensive approach to cybersecurity and compliance is imperative from your MSP. This encompasses routine security audits, vigilant threat monitoring, data encryption, and employee training aimed at averting security breaches. Proficiency in industry-specific regulations is vital, and your MSP should be adept at implementing processes and technologies to uphold compliance standards.

6. Customer Support and Communication

Having a responsive and efficient customer support system is crucial when engaging with an MSP. There might be occasions where your IT requirements demand assistance, and a lack of timely support can lead to downtime and decreased productivity. Emphasizing the significance of establishing a dependable support structure is paramount.

An integral component of customer support revolves around the available communication channels and the anticipated response times. It is advisable to engage in discussions with potential MSPs regarding their approach to handling support requests. This includes inquiries about their provision of 24/7 support and the communication methods they employ, such as phone, email, or ticketing systems. Gaining insight into their response times for various issues is vital for assessing their dedication to delivering top-notch customer support.

7. Pricing and Contracts

Managed Service Providers often employ various pricing models, and understanding these models is essential for making an informed decision. Standard pricing models include:

  • Fixed Fee: A set monthly or yearly fee for a predefined set of services.
  • Per-User or Per-Device: Paying based on the number of users or devices being managed.
  • Tiered Pricing: Offering different service levels with associated costs.
  • Pay-as-You-Go: Paying only for the services you use.

When entering into a contract with an MSP, transparency is critical. Clear and transparent contracts should outline all services covered, pricing structures, any potential extra charges, and the duration of the agreement. This transparency ensures both parties have a common understanding of the terms and expectations.

A well-defined contract protects your interests and avoids unexpected costs down the line. It also sets the foundation for a successful collaborative partnership.

8. Automation and New-age Technologies

The forefront of this transformation is marked by the widespread adoption of automation and cutting-edge technologies, offering businesses unprecedented advantages in terms of efficiency, cost-effectiveness, and staying abreast of IT trends.

Managed Service Providers (MSPs) that embrace automation recognize the importance of streamlining routine tasks, reducing manual efforts, and boosting efficiency. Automation tools continuously monitor IT infrastructure, swiftly identifying real-time issues and responding promptly—often before you even notice a problem. This proactive approach not only minimizes downtime but also prevents potential disruptions to your business operations.

However, the evolution doesn’t halt at automation. Forward-thinking MSPs also leverage innovative technologies like artificial intelligence (AI), machine learning, and predictive analytics, reaping numerous benefits.

Opting for an MSP that remains at the forefront of automation and new-age technologies ensures that your IT infrastructure remains nimble, responsive, and aligned with the latest industry trends. This can serve as a substantial competitive advantage, enabling your business to swiftly adapt to evolving technology landscapes and maintain efficiency in a constantly changing market.

9. Customization to Meet Your Unique Needs

Every enterprise possesses its own set of challenges, objectives, and IT requisites. While some Managed Service Providers (MSPs) provide standardized, ready-made services, these may not entirely address the unique requirements of your company. This is where the significance of customization comes into play.

A dependable MSP should be ready and capable of adapting their services to meet your specifications, harmonizing their offerings with your business objectives. Customization is essential because it guarantees that the solutions delivered by the MSP closely match your particular challenges and goals.

Tailoring ensures that you derive the utmost value from your partnership with the MSP, as the solutions offered are precisely crafted to tackle the distinctive needs and obstacles of your organization.

10. Inquire About Response Times

Timely and efficient responses are crucial in addressing technology issues to minimize downtime, maintain business continuity, and swiftly resolve problems.

When considering potential MSP partners, make sure to inquire about their response times and the protocols they have in position for handling support requests. A dependable MSP should offer clear commitments regarding response times, typically specified in their Service Level Agreements (SLAs).

By questioning response times, you can verify that the chosen MSP has a support framework that meets your business’s requirement for rapid issue resolution. This proactive stance towards support can substantially mitigate the effects of IT disruptions and guarantee the smooth operation of your business.

Final Thoughts

Choosing the right Managed Service Provider (MSP) is a pivotal decision for any organization. From assessing an MSP’s experience and expertise to examining service offerings, SLAs, security, and responsiveness, each factor plays a crucial role in determining the success of your MSP partnership.

Remember that the right MSP should not just meet your current IT needs but also have the flexibility and vision to support your growth and evolving technology requirements.

Protected Harbor is a top-choice Managed Service Provider in the US that checks all the boxes we’ve discussed. Their comprehensive approach to managed services includes the above.

If you’re ready to explore how Protected Harbor can be your trusted MSP partner, we encourage you to reach out for more information. Get a free IT Audit, discuss your needs, and discover how they can help your business thrive in the digital age.

Remember, the right MSP can be a game-changer for your organization, so don’t hesitate to take that first step towards enhancing your IT infrastructure and achieving your business goals.

January 11, 2024
How to Choose a Good MSP
IT ServicesMSPProtected Harbor

How to Choose the Right MSP

by Imdad November 29, 2023

In the era of digitization, Managed IT Service Providers (MSPs) have become indispensable allies for businesses across various scales. These technologically adept professionals play a crucial role in overseeing IT infrastructure, ensuring seamless operations, and enhancing security. However, the task of selecting the most suitable Service Provider is no small feat.

IT Service Providers have evolved into essential partners for businesses, offering specialized expertise, proactive management, and optimization of IT services. Their status has shifted from being optional to becoming strategic partners, underscoring the significance of making a judicious selection.

The abundance of providers in the market makes choosing the right MSP a challenging endeavor. A misstep in this decision-making process can result in inefficiencies and complications. Therefore, careful consideration is essential.

This blog aims to guide you through the process of selecting the optimal Service Provider. From comprehending your IT needs to assessing the qualifications and pricing of Managed IT Service Providers, we will provide you with the necessary insights to make an informed decision. By the end of this journey, you will be well-equipped to establish a successful partnership with an MSP that aligns perfectly with your business. Let’s commence by evaluating your distinctive IT requirements.

The Qualities of a Good MSP

Selecting the right Managed Service Provider is a crucial decision for businesses, as MSPs play a central role in maintaining IT infrastructure. To make an informed choice, it’s essential to assess the key qualities of an MSP.

  • When considering an MSP’s technical expertise, certifications, and ongoing training are indicators of their commitment to staying current with industry standards. Equally important is their industry-specific experience, ensuring they understand your sector’s unique challenges and opportunities.
  • In terms of service offerings, an MSP should provide a broad range of services, simplify IT management, and offer scalability to accommodate your evolving needs.
  • A vital aspect is their reliability and availability, with 24/7 support and Service Level Agreements (SLAs) that guarantee uptime, reducing the risk of costly downtime.
  • Lastly, cybersecurity practices and regulatory compliance are paramount, as a trustworthy MSP should protect your data and ensure your IT environment aligns with relevant regulations.
  • These qualities collectively form the foundation of a successful partnership with an MSP, ensuring your business’s technological backbone is in capable hands.How to Choose a Good MSP

1. Reputation and References

When assessing Managed Service Providers, their reliability and competence can be gauged through their reputation and references. Here’s a guide on how to evaluate this crucial aspect:

Research and Reviews: Initiate your evaluation by researching the MSP’s reputation. Delve into online reviews, forums, and social media platforms to gather feedback from both current and former clients. Pay close attention to recurring themes and overall satisfaction levels expressed by these clients.

Case Studies and Testimonials: Gain deeper insights into an MSP’s capabilities by examining case studies and testimonials. These real-world examples shed light on how the MSP has successfully addressed specific challenges and requirements of their clients. Request case studies that are relevant to your industry or specific IT needs to better assess the MSP’s competence.

Asking for Referrals: Do not hesitate to seek referrals directly from the MSP. Speaking with their current clients provides an unfiltered perspective on the quality of service, communication, and overall partnership experience. This step is invaluable in verifying the MSP’s reputation and performance.

2. Pricing and Contracts

Understanding the financial aspects of an MSP relationship is crucial to making an informed decision. Here’s what to consider in this regard:

Transparent Pricing– Ensure that the MSP provides transparent pricing. Pricing models should be precise, with no hidden fees or unexpected costs. A good MSP will offer straightforward pricing structures that align with your required services.

Contract Flexibility– MSP contracts should be flexible to accommodate your evolving needs. They should not lock you into long-term commitments that hinder your ability to adapt to changing circumstances. Seek contracts that can be adjusted as your business grows or shifts direction.

Hidden Costs to Watch Out For– Be vigilant about hidden costs that can disrupt your budget. Investigate the contract thoroughly to identify any potential hidden fees. These might include charges for additional services, out-of-scope work, or penalties for early termination. A transparent MSP will clarify all potential extra costs upfront.

3. Communication and Partnership

Effective communication and a robust partnership are imperative for a successful relationship with a Service Provider. Consider the following criteria in this context:

Accessibility and Responsiveness: Evaluate the MSP’s accessibility and responsiveness. Swift and reliable communication is essential when addressing issues. An effective MSP should be reachable 24/7 and provide timely updates regarding the status of your IT environment.

Alignment with Your Business: Select an MSP that aligns with your business’s culture, values, and objectives. Shared understanding of your company’s goals enables the MSP to better cater to your needs and function as an extension of your team.

Collaboration and Reporting: Seek an MSP that prioritizes collaboration and transparent reporting. Regular updates on the performance of your IT systems, security status, and areas for improvement are critical. A collaborative approach ensures that you and the MSP work together toward common objectives.

4. Technology Stack and Innovation

A forward-thinking IT Services Provider should possess the capability to enhance your IT environment through technology and innovation. Consider the following aspects:

Evaluation of Tools and Technologies – An MSP should demonstrate proficiency in the latest tools and technologies. Regular assessments of the efficiency and relevance of your current technology stack should be conducted, with recommendations for improvements or updates as necessary to optimize your IT infrastructure.

Adoption of Modern Solutions – Opt for an MSP that actively embraces modern solutions. Whether it’s cloud computing, virtualization, or automation, the MSP should be enthusiastic about implementing innovative technologies that can enhance productivity and security.

Future-Proofing Your IT – Future-proofing is of utmost importance. The MSP should strategically plan for your long-term success by anticipating changes in technology and business needs. This may involve developing an IT roadmap that ensures your systems remain both relevant and efficient as your business evolves.

5. Disaster Recovery and Contingency Plans

In an ever-changing world, having well-defined disaster recovery and contingency plans is imperative. Evaluate your MSP’s approach in these crucial areas:

Backup and Recovery Strategies: An MSP must establish resilient backup and recovery strategies to safeguard your data in the event of system failures, cyberattacks, or other disasters. Regular testing of these strategies is indispensable to ensure their effectiveness.

Business Continuity Planning: Your MSP should assist you in developing a business continuity plan that outlines procedures for maintaining operations in challenging circumstances. This plan should be customized to address your specific needs and potential risks.

Data Security Measures: Prioritizing data security is essential. Your MSP should implement rigorous security measures, including data encryption, intrusion detection, and regular security assessments, to shield your sensitive information from potential threats.

6. Scalability and Growth

A successful partnership with an MSP should actively support the growth and adaptability of your business. Take into account the following considerations:

Addressing Future Needs: Opt for an MSP capable of seamlessly accommodating your expanding IT requirements. Whether you’re scaling up operations or facing changes in demand, your chosen MSP should ensure that your technology infrastructure can flexibly scale to meet these evolving needs.

Navigating Expansion and Downturns: A flexible MSP should assist you in navigating both expansion phases and downturns in your business cycle. They should offer solutions for resource allocation that align with your specific circumstances, facilitating a smooth adjustment to varying demands.

Adapting to Market Trends: Remaining in tune with market trends is essential. Your MSP should possess a thorough understanding of industry shifts and technological advancements, actively assisting your business in staying competitive and responsive to the dynamic changes in the market.

Finalizing Your Decision

As you approach the final stages of choosing the ideal Service Provider (MSP), these last steps will guide you in making a well-informed and confident decision:

Comparative Analysis and Assessment: Dedicate time to compare and assess the MSPs you have researched. Compile a comprehensive list of their strengths and weaknesses, considering factors such as technical expertise, service offerings, reputation, and other qualities covered in this guide.

Request for Proposals (RFPs) and Negotiation: Initiating the request for proposals (RFPs) from the shortlisted MSPs is a pivotal step. These proposals should furnish detailed insights into their services, pricing, and expectations. When evaluating the proposals, ensure alignment with your goals and objectives.

Final Decision-Making: Armed with all the gathered information and concluded negotiations, it’s now time to make your ultimate choice. Opt for the MSP that closely aligns with your needs, provides transparency, and exhibits a dedication to your success.

Conclusion

Navigating the extensive realm of Managed Service Providers poses a challenge when seeking the ideal partner to steer your IT endeavors. Yet, a systematic approach encompassing the evaluation of technical expertise, service offerings, reputation, and various other factors can chart a course for success. Notably, Protected Harbor boasts a Five Star Google rating, and in 2022, it earned the esteemed title of the Best MSP Company in the nation as per the Best of Small Business Awards. Their dedication to delivering exemplary service and innovative solutions epitomizes the qualities one should seek in an MSP. With this assurance, you are now poised to confidently embark on your IT journey, as the keys to success within your IT environment are well within reach.

Are you prepared to embark on your business’s journey with the perfect Managed IT Service Provider? Reach out to us today for personalized guidance and support in discovering the ideal MSP to navigate your unique IT requirements. Your IT success story awaits!

November 29, 2023
What is Managed IT Services
IT ServicesMSPProtected Harbor

What Is Managed IT Services?

by Imdad October 31, 2023

With managed IT services, companies can delegate their IT operations to a specialized group that specializes in doing these tasks. Managed Service Providers(MSPs) like Protected Harbor are in charge of all or some of a company’s IT systems, depending on what is specified in a service level agreement (SLA). Generally, the client purchases IT equipment. Depending on the SLA, Managed Service Providers may offer 24/7 monitoring, problem-solving, reporting, and other services.
Managed service providers bill a fixed rate for providing their services for a predetermined length of time, as stated in the SLA. The SLA lays forth precisely what services will be provided, and to what extent, and includes metrics to gauge how well these services are performing.

Through the introduction of Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) technologies, cloud computing has enabled managed IT services to grow beyond the regions and boundaries that would confine the average break/fix IT. Compared to in-house IT operations or break/fix providers, managed IT services may scale at a significantly faster and larger rate thanks to their features.

Key Terms & DefinitionsWhat is Managed IT Services

Agent— A small program used by MSPs to remotely gather information about the status of machines and devices. Once installed, it allows MSPs to manage systems, update programs, and resolve issues.

Backup and Disaster Recovery (BDR)— A combination of data backup and disaster recovery solutions that works cohesively to ensure an organization’s critical business functions will continue to operate despite serious incidents or disasters that might otherwise have interrupted them or will be recovered to an operational state within a reasonably short period.

Break/Fix— An older style for delivering IT services and repairs to organizations in a fee-for-service framework. Essentially, a client contacts a break/fix technician to request upgrades, maintenance, or to resolve issues, and the technician bills the customer upon completion of the work.

Fully Managed IT Services— Managed IT services that are coupled with a Network Operations Center to proactively monitor systems, resolve issues and perform work with a level of expertise and efficiency unparalleled to other solutions.

Help Desk— A managed IT service offering that provides information and technical support to end-users. Some MSPs white label their Help Desk services for the client SMB.

Information Technology (IT)— An enterprise solution for storing, transmitting, creating, and using data through computing devices, networks and telecommunications.

Infrastructure as a Service (IaaS)— An MSP offering to SMBs; virtualized hardware over a cloud computing environment such as server space, network connections, IP addresses, load balancers, and other computer infrastructure with which clients can build their own platforms.

Internet of Things— The emergent network of tangible objects and products that contain software, sensors, and connectivity to the Internet and/or private networks and can exchange information based on standards set forth by the International Telecommunication Union’s Global Standards Initiative.

In-House— The process where an organization hires its own IT service providers and pays their salary, benefits, further training, and the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system and an inability to grow.

IT Channel— An industry-exclusive marketplace where VARs, MSPs, and OEMs provide platforms, products and services to end-users by partnering with hardware and software vendors.

Labor Arbitrage— the phenomenon of decreasing end costs by utilizing the abundant labor forces, education, and training of untapped global workforces.

Managed IT Services— Managed IT Services (MITS) refer to outsourcing IT support and management functions to a third-party service provider. MITS providers offer a range of IT services, including hardware and software support, network management, cybersecurity, data backup and recovery, cloud computing, and help desk support, allowing the client to focus on their core business operations.

Managed Services Provider (MSP)— An IT professional (or IT organization) that offers managed IT services.

Mobile Device Management (MDM)— A security platform used to monitor, manage, and secure employees’ mobile devices (laptops, smartphones, tablets, etc.) that are deployed across multiple mobile service providers and across multiple mobile operating systems being used in an organization.

Platform as a Service (PaaS)— A virtualized platform within a cloud environment that allows end-users to develop and manage Internet applications that would otherwise require a complex infrastructure to launch apps.

Remote Monitoring and Management (RMM)— a platform utilizing a collection of services and tools that can monitor, manage, and deploy solutions to servers and endpoint devices utilizing agent software installed on endpoint systems.

A service-level agreement (SLA)— Essentially, a contract between a vendor and a client that specifies what the vendor will furnish the timeframe in which it will be furnished and the criteria for measuring vendor success.

Small and Medium-Sized Business (SMB)— On average, business or organization that has 100 or fewer employees is considered small; 100-999 employees are medium-sized. IT channel partners often seek SMB organizations as clients.

Software as a Service (SaaS)— Sometimes referred to as “software on demand,” SaaS is a licensing and distribution model that utilizes a subscription basis for access to software that is centrally hosted by its provider and accessed by end-users via a client.

Value-Added Reseller (VAR)— An organization that adds services or features to a product, then resells it as a new product or solution.

History of Managed IT Services

In the early days of enterprise computing, computer systems were handled by experts only when they broke down and needed to be fixed by a technician. Information technology services and business models were based on a break/fix premise. Given the abundance of small IT firms that provided this kind of small-scale client services at the time, it is also possible that this expert was the one who designed and/or installed the computer system.

But as time went on, large-scale computer manufacturing expanded, forcing small IT dealers to concentrate more on break/fix and less on manufacturing. This method was expensive, labor-intensive, reactive, and time-consuming. It prevented the technician room from expanding its clientele or adding new ones without requiring significant labor and infrastructure.

The gap between break/fix technicians and the number of computers they could reasonably serve under the break/fix model got wider and wider as the number of computing devices expanded annually. In response to this demand, managed IT services—a radical departure from the break/fix paradigm—rose in the early years of the new millennium.

With the aim of averting issues before they arise, managed IT services introduced a proactive approach to IT by trying to perform normal maintenance, upgrades, system monitoring, and issue resolution. Automation improved Internet capabilities, and cloud computing made remote monitoring and problem-solving possible, leading to resource consolidation and more effective procedures.

Efficiency, pooled resources, and client satisfaction combined with set fees, the capacity to provide more services, and the ability to take on a larger clientele led to managed IT services becoming the industry-standard approach to managing computer systems large and small for SMBs.

The Managed IT Services Model

MSP managed platforms make use of a wide spectrum of IT know-how to effectively address problems. In contrast to break/fix providers, managed service providers (MSPs) have access to the newest procedures and tools to proactively monitor endpoints, maintain system updates, and stop problems before they start. With managed IT services accessible around-the-clock, seven days a week, end users may take the evenings and weekends off, with MSPs handling the bulk of the work on tasks and procedures completed after business hours.

Based on the defined service level agreement, MSP services are normally provided at a fixed recurring charge at tiered levels, with higher levels giving more automation and management. End users only pay for the services they really use, and they have the ability to change their tier in accordance with demand and business requirements.

The end-user pays for services rendered remotely, including backup and disaster recovery, help desk solutions, remote monitoring and administration, and more, just like with other essential business services like utilities. Thus, managed IT services cease to be extra costs incurred during extraordinary issue resolutions with break/fix models and instead become necessary operating expenses to sustain core performance. MSPs give their customers the ability to operate their businesses more smoothly and profitably than they otherwise could. They also provide SaaS-based solutions and a pricing structure that are not possible with in-house solutions.

However, managed IT services do not always mean that enterprise IT professionals are no longer needed; instead, an IT expert can serve as an endpoint liaison for the user, managing the connection, offering feedback, and examining the reports that the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.

Benefits of Managed IT Services

SMBs can benefit from business continuity and IT support at a substantially lower cost by outsourcing managed IT services rather than building an equivalent team internally. MSPs can also provide a plethora of experience that in-house teams would not be able to provide due to their active management of several customer accounts.

Furthermore, by working with an MSP, businesses may project their monthly, quarterly, and annual IT spending and are relieved of the burden of attending to this aspect of operational readiness. This frees SMBs from having to worry about ongoing IT requirements or problems and lets them concentrate on expanding their businesses.

Increased potential for security knowledge and well implemented security rules are two more advantages of managed IT services. MSPs should be able to guide your company inside the bounds of the rules and regulations it must follow, having experience working with standards like PCI compliance on a daily basis. This kind of regulatory compliance, which calls for the knowledge and experience of a managed service provider, is essential for the IT division of many businesses, particularly those in the banking, healthcare, education, and other industries. In this approach, MSPs may reduce risk while guaranteeing that the professionals overseeing your IT operations are always knowledgeable about the most recent data, tools, and procedures that will maintain the effectiveness and efficiency of your infrastructure.

In short, Managed IT Services can provide organizations with a comprehensive and cost-effective IT support solution, helping to ensure the reliability, security, and availability of critical IT systems.

If you’re looking to get the most out of your manage service providers in the Hudson Valley New York area, then Protected Harbor is the clear choice.

Source : https://www.continuum.net/resources/mspedia/managed-it-services-overview

October 31, 2023
Best IT Company of 2022 by Best of Small Business Awards featured
IT ServicesMSPProtected Harbor

Best IT Company of 2022 by Best of Small Business Awards

by Imdad October 24, 2023

Protected Harbor Named Best IT Company of 2022 by Best of Small Business Awards!

The Best of Small Business Awards recognized Protected Harbor, a family-run Managed IT Service Partner in New York, as the Best IT Company of 2022. Every year, the Best of Small Business Awards honor the accomplishments of small and medium-sized American companies. This award recognizes small businesses that go above and beyond to give their clients the finest possible service. Customer satisfaction, innovation, and feedback are the main factors that determine the winner.

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Protected Harbor CEO Richard Luna expressed his gratitude to the Best of Small Business Awards, saying, “We are honored to have been selected for this prestigious award and we are proud that our hard work and dedication have been recognized.” We are appreciative that our customers trust and permit us to eliminate their technology problems, allowing them to focus on their business and mission.”

The Best of Small Business Awards were really given out by the Small Business Expo, which is the biggest and most well-liked business-to-business networking event, trade fair, and conference in America. It so happened that this past year at the Small Business Expo in New York, Protected Harbor was one of the most well-liked exhibitors.

Previously, Protected Harbor was also recognized as a top cloud computing company in the US by Goodfirms, and as a top managed service provider by DesignRush.

The Best of Small Business Awards has honored Protected Harbor for their dedication to client satisfaction. Voters acknowledged that Protected Harbors’ customer service philosophy goes beyond resolving issues and closing tickets. In order to enable Protected Harbor to operate as an extension of their team, the company seeks to establish human connections by getting to know its clients and their businesses.

Protected Harbor takes great satisfaction in offering the greatest IT services to its customers. Their skilled team is committed to providing their clients with the best possible services and goods. The business aims to provide its customers with the most cutting-edge solutions for their IT requirements.

The company has implemented state-of-the-art technical solutions for managed services, cloud migration, networking, and collaboration for more than 14 years. The personnel at Protected Harbor is extremely skilled and informed in every facet of IT, including cloud computing and network security. To guarantee that clients obtain the most recent solutions, the organization stays abreast of emerging trends and technologies. They are aware of the rapid advancements in technology and make an effort to keep up with them.

The way that Managed Services are provided by Protected Harbor is revolutionizing company IT. Protected Harbor’s IT professionals will work with you to develop operational maturity, reduce costly downtime, and diminish unpleasant daily tech difficulties by implementing technical and digital strategies that align with your business objectives.

Among the many IT firms in the region that focus on a range of services are Protected Harbor. These include cloud migration, VoIP phones, IT infrastructure, IT support for remote workforce, and data center hosting. The business sets itself apart from other MSPs by putting the needs of its clients first. They also provide unmatched customer service, 24/7/365. Whether it’s late at night or early in the morning, you can always rely on them to take care of any issue you have.

In the upcoming years, Protected Harbor hopes to keep offering its clients the best IT services and solutions. The primary goal of the organization is to establish a rapport with their clients and gain an understanding of their business in order to function as an extension of their team. Their business is mostly driven by client recommendations, and they have a 98% customer satisfaction rate, which is indicative of this connection’s outcome. You won’t ever need to hire another IT company after Protected Harbor. Get in touch with us right now to discover what excellent customer service and productive teamwork look like.

October 24, 2023
Best Data Center Managed Services 2023 featured
Data BreachIT ServicesMSP

Best Data Center Managed Services

by Imdad October 17, 2023

Best Data Center Managed Services 2023

Data centers are becoming a component of interconnected, cooperative, and—most importantly—digital infrastructure rather than being separate, isolated entities. It has grown at an exponential rate over the past ten years and is still growing quickly. This expansion has been sparked by a number of factors, including the adoption of digital services, cloud computing, and IoT.

One of the industry segments with the quickest growth is data center managed services. A variety of data center operations, monitoring, reporting, and other support services that are supplied by third parties to companies looking to outsource these duties are collectively referred to as managed data center services.

Managed services will play an ever more crucial role in the ecosystem as companies improve their data centers and embrace new technologies. The top-managed data center services for 2023 are examined in this blog.

Why Managed Data Center Services?

The IoT, cloud computing, and digital service usage on a worldwide scale have caused the data center business to grow exponentially. The demand for services is driven by the growing need for infrastructure, facilities, and data center management services. The administration of data centers has changed throughout time. In order to save operating and capital costs, businesses increasingly favor managed data center services.

The mission-critical IT infrastructure that powers businesses of all sizes is housed in data centers. In the event of a breach, the security and integrity of this infrastructure could result in significant financial losses, so it needs to be constantly monitored and maintained. Outsourcing data center operations to a managed services provider is the most effective way to accomplish this.

Colocation facilities are an increasingly popular option for companies looking to modernize their data centers. These facilities provide a secure, reliable, and scalable infrastructure for housing IT equipment, allowing organizations to focus on their core business activities.

2023 Data Center Managed Service Industry Trends Best Data Center Managed Services 2022

Data centers are providing end-to-end infrastructure solutions by interacting with the physical infrastructure. From merely providing data center design units, it now offers integrated, fully managed services. Without engaging with the physical infrastructure of their end users, traditional data center operators concentrated on offering data center infrastructure services including colocation, managed services, and IT infrastructure.

Data centers and cloud computing services are becoming more and more intertwined. Over the next ten years, this tendency will rule the data center managed services market. Building hybrid cloud environments—which combine cloud service providers and on-premises data centers—is becoming a more popular option for businesses. By providing their clients with higher-value services, data center providers will be able to set themselves apart thanks to this trend.

Redesigning a data center is crucial to updating an organization’s IT setup. It entails updating a data center’s design and technological setup to boost productivity. Fault tolerance is a crucial component of a successful data center redesign since it guarantees the system’s ability to function even in the event of hardware or software failures. All essential parts of the data center, such as power supply, network connectivity, and storage devices, must have redundancy in order to do this.

Any company that uses IT infrastructure must prioritize data protection and management. Data security and protection from unwanted access are critical given the rising frequency and sophistication of cyberattacks. Physical security features like access controls, CCTV, and alarms are examples of data center security measures. Cybersecurity

Best Data Center Managed Services 2023

As was already mentioned, there are many companies in the technological sector. Every size organization depends significantly on cloud services for daily operations. The need for services administered by data centers is growing as a result.

Here are the Top Managed Service Vendors for Data Centers in 2023.

  1. IBM – The fully managed, highly secure, and production-ready cloud environment offered by IBM Cloud Managed Services is built to deliver performance and availability at the level of an enterprise. Users may protect data and applications with built-in security, which includes alternate-site disaster recovery for the most critical workloads.
  2. Accenture – Global management consulting company Accenture provides various services and products in strategy, consulting, technology, and operations. Regarding management consulting, it ranks alongside IBM as the largest and most well-known organization on this list. Accenture wants to work with clients to develop high-performance organizations and governments.
  3. Infosys– In terms of consulting, technology, outsourcing, and next-generation services, Infosys is a world leader. Infosys helps its clients in more than 50 countries stay on the cutting edge of innovation. Infosys assists businesses in reinventing themselves and finding new ways to make money.
  4. Rackspace – Since its founding in 1998, Rackspace has been a pioneer in the data center cloud industry, returning to the ASP (application service providers) era. With the help of the company’s hybrid cloud-based services, organizations can operate their workloads in either a public or a private cloud.
  5. Protected Harbor – Enterprises can get strategic foresight on the future from Protected Harbor. We have experience in almost every area of information technology, which is essential for projects involving the movement of data centers. Protected Harbor can scale up or down a customer’s resources extremely quickly and help the customer find the best financial solutions for each project.
    It works with clients to modernize their commercial, operational, and technological models for the digital age. Its clients may imagine, create, and operate more cutting-edge and effective data centers thanks to its industry-based consulting approach.

Conclusion

Over the past ten years, the industry has grown exponentially as a result of growing digitalization, the use of cloud services, and digital real estate. From being merely functional components, data centers now offer fully managed services as well as integrated service platforms.

Protected Harbor is among the top managed data canter service companies that provide managed hosting services and data centers for cloud computing and IT enterprises. We provide a single-provider solution for managing and safeguarding mission-critical IT services, such as cloud computing, infrastructure, platform, colocation, and data centers. According to Goodfirms, Protected Harbor is routinely regarded as one of the world’s most admired companies and the top Cloud Computing company in the US.

Click here to talk with our engineer and learn more about cloud-managed data center services and how we solve your cloud problems.

October 17, 2023
Guide to Managed Service
IT ServicesMSPProtected HarborTech Support

Guide to Managed Service Providers

by Imdad October 10, 2023

What is a Managed Service Provider?

Your IT systems, including virus prevention and control, routine hardware and software administration, operational efficiency, disaster recovery, and end-user support, are maintained and managed by a Managed Service Provider.

MSPs are able to offer the technologies required to propel your business forward. They help your company move to the digital era with maximum stability and control, so you may grow your company without having to pay more for IT.

Managed Service Providers (MSPs) are responsible for providing their clients a wide range of IT services and support. The specific responsibilities of an MSP can vary depending on the needs of the client, but here are some of the primary responsibilities that an MSP may undertake:

  • Handling the management of IT infrastructure
  • Adding cybersecurity measures to IT
  • Providing technical support to staff
  • Managing user account access
  • Offering risk and compliance management
  • Handling contract management
  • Providing payroll services

How do MSPs work?A Comprehensive guide to MSPs

A managed service provider is responsible for helping an organization reach its objectives. MPSs offer a range of services to meet the unique IT needs of individual businesses, as there is no one-size-fits-all solution that works for all companies. Usually, an assessment is carried out to ascertain the state of the technical environment at the moment, areas in need of development, and opportunities to support businesses.

The provision of help desk support, monitoring, security training, ongoing maintenance, and reporting are all governed by service level agreements. It sets the boundaries of what you require or desire from your managed service provider. Considerations include budgetary constraints, response times, security assurances, and performance goals.

What does a managed service provider do?

Managed service providers, or MSPs, offer a variety of IT services to companies, usually through contracts or subscriptions. MSPs handle their clients’ daily IT requirements so they can concentrate on their main business activities.

A managed service provider works in tandem with your IT staff to handle all things internet-related for your company, from setting up new devices to preserving connectivity and providing infrastructure maintenance. At the top level, MSPs:

  • Offer 24/7 remote system monitoring
  • Provide End User Computing Support (desktop PCs, laptops, mobile devices)
  • Support your IT infrastructure, including servers (physical and virtual)
  • Monitor, update and maintain IT systems security
  • Fix network or internet problems
  • Accountable for data security, backups, and data recovery
  • Office 365 setup, hosting, and management
  • Mitigate risks related to data security, and cyberattacks
  • Report a monthly summary of your issues, preventive/restorative steps taken, and advice for future planning.
  • Create a Disaster Recovery Plan as part of your Business Continuity Strategy.

An MSP ensures that you and your staff can handle data transfers, use the internet, interact with one another, and update one or more websites. An MSP maintains your IT current, which is crucial for marketing your goods and services, boosting sales and providing customer assistance, and handling all back-end administrative duties including data analysis, inventories, and more. Partnering with the right MSP means more security, service, productivity, and love from your user community.

Why Should you hire an MSP?

Traditionally, MSPs gained acceptance as companies tried cutting IT support and maintenance costs. Managing IT for a decent size business will need varying skill sets, in-house technical staff costs, hiring costs, tools/training costs, and other benefits for any permanent employees like insurance. An MSP, on the other hand, is cost-effective and efficient.

They also have predictable costs. A flat monthly fee is

A Comprehensive guide to MSPs

charged by top-notch Managed IT Service providers for proactive monitoring and upkeep of your workstations, servers, and IT infrastructure. Furthermore, a good IT-managed service provider seeks to avoid problems before they arise in order to reduce IT downtime.

You can also find out where you’re squandering money on “Nice-To-Haves or outdated systems” with the assistance of an IT service provider. For instance, it’s possible that your Wi-Fi router is obsolete and that boosting the bandwidth of your network won’t give you the desired outcome. Recall that collaborating with an IT service provider will allow you access to cutting-edge technology and trends. You are able to make well-informed choices, identify cost-saving measures, and increase the output of your team.

Some common signs you should hire a managed service provider.

  • IT cost is skyrocketing
  • Extra support for remote employees
  • Limited IT staff
  • Need help migrating
  • Facing excessive downtime
  • Want to grow strategically
  • Lack of system monitoring
  • Lack of compliance

Lastly, you won’t ever have to be concerned about falling behind on legal or regulatory compliance with managed services. MSPs protect you from possible fines by keeping you informed about compliance laws, regulations, and processes.

How much do managed service providers charge?

The cost of managed IT services varies from business to business and depends on a number of factors. For instance, you have to handle more devices (such as desktops, laptops, tablets, printers, etc.) and licenses the more users you have. Knowing what you want to be handled will help your MSP outline the cost model per user. The most popular cost models are listed below.

  1. Fixed Price or Flat Rate
  2. Per-User
  3. Per Device
  4. Metal Grading or Tiered
  5. Customized

It is essential to realize that the greatest service provided by an MSP will involve a high degree of business availability combined with strategic counsel and thought. Furthermore, this will come at a price that is thought to be lower than the price of consultation packages and downtime.

It would be even better if your MSP charged you a flat fee regardless of repair requests or outages. Many MSPs charge or include X hours per month; if the client goes beyond, they pay extra. Actual MSPs always charge a flat rate.

Final Thoughts

Outsourced support, upkeep, and monitoring of your vital endpoints and infrastructure are provided by a managed IT service. They complement you with the appropriate knowledge, such as preemptive device management to reduce problems down the road and reactive support when you need it most. MSP helps your employees wherever they utilize your technology, be it for minor user problems or more serious server issues. MSPs may also promote change and prosper in the post-COVID environment by valuing creativity, adaptability, and agility.

As with any partnership, you should evaluate your engagement to make sure you’re getting value for your money. Businesses today use technology to maintain their competitiveness. Thus, in order to maintain the dependability of your technology, your MSP needs to continuously improving. Additionally, companies that have been using their present supplier for years frequently tell us that are too nervous about finding an alternative partner.

Changing providers comes with a perception of a complicated process that involves days of IT downtime and business disruption. Surprisingly or not, switching your MSP can be a cakewalk when you find the right partner.

If you are unsure of your MSP, we will audit and discover your potential areas of improvement.

Every engagement begins with a research process designed to pinpoint your organization’s objectives, areas of risk, and top technology needs. We then map our strategic strategy to your business objectives and offer continuous measurement and monitoring to ensure our solution is working as intended.

The engineers, advisors, and certified technicians at Protected Harbor collaborate with you to deploy the technology that best suits your company’s needs. Working with a single, dependable partner who is aware of your particular organizational objectives is beneficial to you.

Protected Harbor handles every aspect of your IT infrastructure management. Everything from email to cloud storage, web hosting, teleconferencing, and computer repair has been addressed. We constantly monitor your technology needs, keeping the lights on and giving higher-ups strategic direction.

If you’re looking for hudson valley new york manage service provider, or in rockland county, then you are at the right place. Protected Harbor offers customized IT solutions to businesses looking to scale their technology, and we’re on a mission to give you the best customer service possible. To do that, we are constantly innovating to make sure you have the best experience with our products.

As one of our customers, you can expect excellent service, quick response times, and an eager team to help. We are not your average MSP. We are engineers, software developers, analysts, designers, and lifelong learners. We offer a tailored approach to managed services that meet each client’s unique needs. Contact us today for a free IT Audit.

October 10, 2023
Advantages of Partnering with an MSP
IT ServicesMSPProtected Harbor

Advantages of Partnering with Managed Services Providers

by Imdad September 13, 2023

It is nearly difficult for small and medium-sized businesses in the modern digital world to operate without technology. Most businesses find it difficult to meet demand because there are so many different products and service options available. In order to relieve some of their workload, many business owners are collaborating with managed services companies.

These experts will take care of all administrative duties involving technology and assist you in avoiding pricey IT repairs or system problems.

The Managed Service Provider (MSP) Partner Advantage program from Protected Harbor is currently accessible. It is intended to support the expansion of your business by shortening the time to market, growing your clients, and boosting profitability.

This blog post will offer some tips on working with MSPs for your business as well as warnings on what to look out for when committing to service-level agreements.

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What is a Managed Service Provider?

A business that provides a wide range of IT services is known as a managed service provider (MSP). Managed services come in a wide variety of forms. Nevertheless, they all share a few characteristics: SLA, or Service Level Agreement: The services offered, response times, and any fines imposed if the company doesn’t fulfill those objectives are all described in this contract.

Customized Plans: Some MSPs will have standardized plans, but most will work with you to create a customized plan that fits your needs and budget.

24/7 Support: All MSPs will provide 24/7 support for their clients. This means you can call them whenever you have a problem, even at 2 AM.

Backup and Disaster Recovery: It’s crucial to have a backup system in place, so you don’t lose any data if your system fails. A managed service provider will have a backup plan with regular tests.

Cybersecurity: With the rise in cyber-attacks, getting day-to-day management services or standard information technology services is not enough. Therefore, you must partner with MSP, which provides all services including cybersecurity.

How Can MSPs Help Your Company?

By offering strong data management solutions, managed service providers (MSPs) can dramatically increase your organization’s efficacy and efficiency. A robust data management strategy is essential for well-informed decision-making and efficient corporate operations. MSPs can utilize their knowledge of managing data models, storage, and data governance to assist your company in creating and implementing such a strategy.

MSPs can also offer data integration services that let companies get valuable information out of the data they have collected. The business decisions made using these insights can subsequently be used to increase overall performance. MSPs can also help with the creation and administration of data warehouses and business intelligence platforms, which give companies easy access to crucial information.

MSPs may assist businesses in using machine learning and other cutting-edge technology to analyze massive volumes of data and derive insightful conclusions. This can assist companies in finding opportunities and selecting actions that will promote growth and profitability.

An MSP may assist businesses in optimizing their IT infrastructure and ensuring they receive the proper service level with a managed cloud solution. Depending on the requirements of the company, MSPs can offer a variety of services, from straightforward infrastructure support to extensive managed cloud services.

Most MSPs will offer various services including networking, infrastructure management – data security, cloud computing, voice and communications, disaster recovery and business continuity, endpoint management, remote monitoring and management, data management, and application management.

Important Questions to Ask Before Signing Any ContractAdvantages of Partnering with Managed Services Providers middle

You must confirm that the MSP is a good fit for your business before agreeing to any contract. When examining managed services companies, consider the following queries: – Does the MSP a good fit for my company? – What is the track record of the MSP? – How is my data protected by the MSP? – What are the terms and prices of the MSP? – How will my team and the MSP collaborate? – Are there any unstated expenses related to the MSP? – How is customer service handled by the MSP? – What are the cancellation policies for the MSP?

Reasons to Partner With Us

Extending Your Services Portfolio

 

Multi-tenant, cloud-based solutions that are simple to scale and deploy can be used to improve current services and develop new ones.

A Track Record With Merit

 

Protected Harbor is recognized by industry analysts like Goodfirms and other top companies for its data resilience and performance.

The Best Collaborations

 

The tech platforms used by clients and service providers, such as Microsoft, Amazon, Oracle, SAP, and Google, are supported by us.

 

 

 

Simplifying Advanced Data Systems

 

Our selection of Intelligent Data Services allows you to design data protection procedures for your clients that significantly impact outcomes. You can be confident in delivering services powered by Protected Harbor, from guaranteeing data and application availability to preventing cyber risks and ensuring effective business continuity.

Customize Your Customer Data

 

You can determine how to manage client data with choices like innovative deployment and contactless capabilities.

Adaptable Consumption Models For A Range Of Business Requirements

The architecture of Protected Harbor Services makes it simple to use and lowers the total cost of ownership (TCO). Options for utility subscription contracts increase flexibility and savings.

 

As you can see, partnering with a managed services provider can save your company a lot of money and headaches. The best MSPs, like Protected Harbor, will help you manage your technology infrastructure, reduce your costs, and improve the uptime of your systems. At the same time, you will have the flexibility to handle projects outside the managed services scope.

Protected Harbor engineers are highly skilled specialists capable of application migration, development, and continuing maintenance services. If you’d like to partner with us for your managed services and cybersecurity needs, this is the right time. Contact us today for a free IT Audit and learn how our partner advantage benefits you.

September 13, 2023
Managed Services vs Cloud Computing Whats the Difference featured
IT ServicesMSPProtected Harbor

Managed Services vs. Cloud Computing

by Imdad September 11, 2023

Let’s say you work as an employee or the CIO of a business. In that situation, it’s likely that you will have to deal with two conflicting forces at some point in the future: on the one hand, the needs of your company and the growing need for agility, and on the other, your team’s inability to effectively manage everything in the digital world. Having a managed services contract, which reduces some load on your technical department by allowing them to employ third-party organizations instead of managing services themselves, or fully embracing cloud computing are frequently the two options that result from these two considerations.

Businesses may streamline operations, automate procedures, and make data-driven choices with the use of Managed services and cloud computing. Additionally, they share a number of characteristics that make it simpler to comprehend how managed services and cloud computing differ from one another. Cloud computing and managed services are two prevalent methods that businesses outsource their IT requirements. Managed services, which include data management systems and IT infrastructure management, refer to the outsourcing of regular technological management. However, cloud computing is the practice of securely storing and accessing data through cloud-based services.

Knowing what these services are and how they might help your business is crucial whether you’re trying to save costs or establish an online presence. Continue reading to find out more about how managed services and cloud computing compare and contrast.

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What is a Managed Service?

Managed services are a sort of outsourcing where a business owns the technology and personnel of another business but not the operational procedures or the clientele. A service level agreement (SLA)-based managed service provider (MSP) provides clients with a range of managed services. The level of service that is anticipated is described in this agreement, together with measurements for performance and response times.

Data management is a typical managed service type. Customer data must be stored, retrieved, and secured in this process. Information technology services, which involve managing an organization’s technological infrastructure, such as servers, networks, and software applications, are another category of managed service.

Data management, cloud computing, migration, and information technology services are just a few of the managed services that Protected Harbor provides to its clients. We collaborate with our clients to create personalized SLAs that address their unique needs and provide them peace of mind knowing that their data and technology are safe.

For their managed services requirements, businesses engage with us for a variety of reasons. Our proficiency in data management, which aids clients in enhancing their data security and compliance, is one of the key causes. Additionally, we provide a range of managed services, such as cloud-based solutions, to give our clients the adaptability and scalability they require as their companies expand.

For instance, a hosting company may contract with a different business to maintain its infrastructure. The website of the client is hosted on the managed service provider’s cloud. The ordered service provider has managed the hosting for the customer for a fee.

What is Cloud Computing?

The distribution of resources and services via a network of shared hardware and software that is housed on remote servers and is accessed through a network is known as cloud computing. This means that you access technology through the Internet cloud rather than owning or managing it. For instance, you don’t need to be familiar with the technical details of the computer to utilize a shared spreadsheet on someone else’s computer through the Internet.

Another name for it is “virtual computing.” A cloud service provider like Amazon provides a range of software, processing, and storage options. Utilizing a cloud service provider has the benefit of allowing you to outsource time-consuming activities to a third party, such as maintaining the technical setup of employees’ computers.

Advantages of Cloud ComputingManaged Services vs Cloud Computing Whats the Difference featured

Cloud providers offer several advantages over managed services providers. First, you get access to a broader range of services and benefits, like automatic backup and disaster recovery. The second is that you don’t have the costs associated with data center maintenance or power. Another advantage of cloud computing is that you are not limited to using the technology of a single provider since the cloud is an open network where anyone can offer a service. This means you can access a broader range of technologies and services without being limited to the ones a managed service provider offers.

Comparing cloud service providers to managed services providers, there are various benefits. First, a wider choice of services and advantages are available to you, including automatic backup and disaster recovery. The second is that you avoid paying for power or upkeep of data centers. Because the cloud is an open network where anybody can provide a service, another benefit of using cloud computing is that you are not restricted to using the technology of a single supplier. As a result, you are no longer restricted to the technology and services that a managed service provider provides.

Managed Services vs. Cloud Computing

Cloud computing and managed services are advantageous to businesses wishing to boost their technological capabilities. Organizations can gain from managed services by having their IT infrastructure expertly monitored and managed. They can also gain from data management methods that can enable them to gain useful insights from the data they collect. Organizations can gain from scalable, affordable solutions that enable them to access their data from any location with cloud computing.

Managed services can assist firms in utilizing business analytics and machine learning to make smart business decisions. Cloud computing can likewise offer the adaptability and scalability required to assist development and innovation. Both strategies can provide high data governance and security, which is essential for businesses that deal with sensitive data.

The decision between managed services and cloud computing will ultimately come down to the particular requirements and objectives of an enterprise. Managed services could be a preferable option for businesses that need more control over their technological infrastructure. Cloud-based solutions can be the best option for businesses seeking greater adaptability and scalability. In order to maximize the return on their technological investments, businesses should look for a provider who delivers high levels of support, data integration, and data warehousing.

Managed vs. Platform as a Service

Compared to cloud computing, managed services often have a smaller scope and a more narrowly defined goal. Instead of replacing current IT service delivery, they are frequently utilized to enhance it. A managed service often has a set scope and time frame. The range comprises the kind of service provided and the amount of work needed to provide it. Typically, the length of the contract is less than its scope. You can utilize an Application Programming Interface (API) provided by a platform as a service (PaaS) to store your data and run particular programs, such as a payroll service.

Conclusion

As you can see, both Managed services and Cloud computing have a lot of potential advantages, but to choose the best option for your company, you must understand how they differ from one another. Both options work well for relieving some of the load on your IT team and gaining access to resources that are not under your control. Let’s say your company is having trouble managing the expanding volume of data being produced, the increasing demand for agility, or both. In that instance, comparing the costs of Managed services with cloud computing might be worthwhile.

The level of trust that Protected Harbor has received from its customers is evident from the fact that we have been recognized as the top cloud computing company in the US by Goodfirms. We have been rated highly among the people of the Internet because we offer a wide range of affordable cloud computing services at different levels of customization. With the wide range of cloud computing services we offer, every business can get the cloud computing services they need.

We are committed to protecting the safety and integrity of your data, no matter where it lives. Contact us today to learn more about your organization’s managed services and cloud options.

September 11, 2023
5 Benefits of Hiring a Managed Services Provider
IT ServicesMSPTech Support

5 Benefits of Hiring a Managed Services Provider

by Imdad September 7, 2023

Businesses today face a wide range of difficulties. Organizations now face new vulnerabilities as a result of the development of digital technologies, the Internet of Things managed services, and other linked devices. As a result, in order to keep ahead of the competition, businesses must adapt more quickly than ever.

Users must manage a growing number of obligations without compromising security or performance. A lot of companies are switching from traditional IT support services to managed service providers who can handle all of their IT requirements from a single source.

In addition to offering fundamental managed IT support services, Managed service providers (MSPs) often offer strategic business services that are integrated with the end user’s current technological infrastructure. The five advantages of working with a managed services provider to maximize these advantages within your company are highlighted in this article.

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  • Reduce Costs

Your technology’s costs can be reduced in a number of ways by a managed services provider. First, MSPs can get better prices on hardware and software services than they can as a standalone business by taking advantage of economies of scale. If you are currently in charge of purchasing and maintaining all of your technology, this could be costly. Use MSPs to handle your IT needs to cut costs by 10% to 30% or more.

Additionally, MSPs provide better service compared to many internal IT teams. Additionally, managed services providers can cut costs by an average of 14% in the first year, according to a recent research. Depending on the size of your firm, this can equal a substantial sum of money.

  • Unified Platform to Manage All Services

An MSP can provide all of your company’s IT management needs via a single platform. A single vendor that oversees your technology integrates all services. When all of your systems and devices are connected to one system, this can be extremely useful.

Through a single system, unified platforms can connect many applications and gadgets. Employees at your company can now access their work applications from anywhere with ease. As a result, productivity may increase and decisions might be made more quickly.

  • Built-In Security Features5-Benefits-of-Hiring-a-Managed-Services-Provider

Identity and access management, intrusion detection and prevention, data encryption, and other features are just a few of the built-in security capabilities that MSPs may provide. It is not simple to construct a secure network. You won’t be able to handle today’s security concerns if your company lacks the competence required to set up and maintain a secure network.

Many built-in security protections are available from managed service providers to assist shield your data from attackers. Additionally, they offer security services that let you adhere to legal compliance standards and safeguard your data from online threats.

  • Accelerated Problem Resolution

The fact that managed services providers are in charge of every area of your technology allows them to respond to problems more quickly and consistently. Because each technology solution is handled by specialized teams of professionals, they can overcome obstacles more quickly.

Employing an MSP can shorten the time that staff members are without critical services and speed up problem solutions. When an issue arises, managed service providers typically fix it in six hours or less, whereas firms that handle their own IT typically take three days.

  • Better Service Continuity and Disaster Recovery

Managed services providers offer better service continuity and disaster recovery services in comparison to IT service providers or general service providers. Let’s say your company is already in charge of providing its own continuity and disaster recovery services. In that situation, you might seek assistance to fulfill legal obligations or maintain operations in the event of a catastrophe.

With managed services, you can be sure that even if a natural disaster or other event renders your technology unavailable, your company will continue to operate normally. MSPs can provide more thorough continuity and disaster recovery plans than many individual firms, and they can also meet regulatory compliance requirements.

Managed service providers can assist you in adhering to legal standards for privacy and cybersecurity compliance. They also can provide 24/7/365 monitoring to detect potential outages and offer more advanced and redundant systems to ensure business continuity and continuity of operations in the event of a disaster.

Maximizing Business Resilience

To remain competitive in the fast-paced business environment of today, businesses must create novel business models. This frequently entails utilizing the most recent information technology to streamline processes, enhance client experiences, and accomplish company objectives. But as organizations of all sizes rely more on technology, there is a greater chance of data loss, which can have detrimental effects. For help, many businesses turn to security service providers or MSPs.

MSSPs are independent companies that focus on offering various security services to companies. They provide a range of services to assist businesses in staying safe against cyber threats, such as data loss prevention, incident response, and security monitoring. Additionally, they provide service level agreements, or SLAs, which outline the caliber of support a company may anticipate from the MSSP.

One of the key benefits of working with an MSSP is that they can help businesses develop a comprehensive incident response plan. This involves identifying potential threats, establishing protocols for responding to incidents, and regularly testing the plan to ensure it is effective. This approach can help businesses minimize cyber-attack impact and quickly return to normal operations.

Conclusion

The managed services model provides significant benefits over standard IT support services. It enables businesses to reduce costs, access better technology, and improve productivity. When organizations hire managed services providers, they can focus on their core business activities by outsourcing their technology needs.

When you think of an MSP, you might imagine a provider focusing on a limited set of products and services, with a technician who comes to your business on a set schedule to perform maintenance work. While many MSPs fit this description, Protected Harbor is different. Thanks to our customer-centric approach and experts, we can deliver peace of mind and a near-seamless customer experience.

It’s not an MSP at all. It’s more of a managed security service, providing monitoring and protection for your business’s critical IT infrastructure. What sets Protected Harbor apart from other MSPs is its tailored approach to each client’s unique needs. And with a team of seasoned engineers, analysts, and consultants, you can expect the utmost professionalism.

Contact our expert today to learn how we’re built differently. We are also giving away a free IT Audit; get one now!

September 7, 2023
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Contact us: sales@protectedharbor.com

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