The usual vendor of IT solutions is not a modern managed services provider (MSP). These businesses are tech-savvy, approachable, and nimble. Although their offerings are designed to suit business requirements in the current technological era, there is more to them than meets the eye. But since they’re so far ahead of other IT solution providers, they frequently run into problems that ordinary MSPs don’t. For instance, it can be challenging to avoid the flaws of a contemporary MSP. Any organisation experiences ups and downs, but if these typical mistakes aren’t fixed, they might impede an organization’s progress. See the most recent episode of Uptime with Richard Luna to learn about the hazards of a contemporary MSP and how to avoid them.
Yes, there are risks associated with using a modern MSP, and it is crucial to be aware of these risks before selecting an MSP for your business. The drawbacks of contemporary managed service providers (MSPs) include dangers to data security, vendor lock-in, hidden expenses, and over-reliance on technology. In the video, we’ll go into further detail about this.
Reselling Services
IT service providers of all kinds often choose to resell third-party services. However, reselling services can lead to issues in the future. These services can be challenging to forecast, and the risks can outweigh the benefits. For example, if you buy cloud services, you may not know the SLA of each provider, the availability of each type of service, or the performance of each provider. Because of this, you may not be able to guarantee a high level of service to your clients if they experience issues with their hosted applications or cloud storage.
Limited Experience
Most modern MSPs are generalists that provide a wide variety of services. They often offer a range of services, but they typically lack experience. Generals are like infantry. They are good at what they do, but they would do better as specialists who do one thing well. Generalists find it challenging to compete for new business in an industry where specialization leads to higher-quality services and more satisfied clients. By focusing on a specific set of products or services, MSPs can differentiate themselves from other generalists and offer clients more value, leading to increased customer satisfaction and a more competitive edge.
Lack of a Proactive Culture
Many modern MSPs are built around providing reactive support. They wait for clients to call with an issue before they start working on a solution. This is fine to an extent, but it creates an environment where problems are prioritized above proactive efforts to prevent issues from ever occurring. Similarly, some MSPs may ignore clients who don’t have a point. This leads to a lack of communication and a lack of relationship building. A proactive culture enables MSPs to build stronger relationships with clients and engage with them in ways that don’t solely focus on problems. Communication creates a more personable relationship between the MSP and its clients and allows the organization to provide better value to its customers by offering more than just reactive support.
Summing up
Modern MSPs like Protected Harbor are driven by data, which allows them to identify trends and take advantage of them. With the right tools, our team can gather meaningful information from client interactions and make data-driven decisions that will benefit your company. Continue to watch our video for knowledge and insights on MSPs and how to choose the right one for your business.
Protected Harbor is the top managed service provider in hudson valley new york. Get a free IT Audit today, consult one of our experts and discover why we aren’t just your typical MSP.